Jabril Muhammad
Mountain House,CA
Summary
Results-driven operations professional with several years of experience leading diverse teams across multiple sites and optimizing logistics processes for efficiency and cost savings. Expertise in Microsoft Office programs. Proficient in ERP, CRM and data visualization platforms such as SAP, Salesforce, Tableau, and Power BI. Proven track record of driving continuous improvement via lean Six Sigma and Kaizen principles, while exceeding performance metrics in fast-paced environments. Skilled in strategic planning, project management, and cross-functional collaboration to drive business success.
Overview
7
7
years of professional experience
Work History
Operations Manager
DHL Supply Chain
Livermore, CA
10.2022 - Current
- Leads high-performing teams across multiple sites, in overseeing domestic and international operations, driving excellence in inbound, outbound, and customer service support teams
- Applies lean six sigma principles in conjunction with SAP and Power BI tools to analyze key performance indicators, identifying avenues for streamlining processes.
- Ensures strict adherence to standard operating procedures to meet quality compliance, OSHA laws and federal trade zone standards
- Cultivates lasting client partnerships and drives forward strategic objectives
- Successfully directed and executed the transfer of $400 million inventory during the relocation of the semiconductor finished goods operation.
Area Manager II
Chewy
Reno, NV
10.2021 - 10.2022
- Led the outbound team of 70-110 team members in daily E-commerce operations, ensuring smooth and efficient workflows
- Utilized Tableau to monitor department performance, identify growth opportunities, and implement data-driven improvements
- Developed scalable forecasting reports that were applied across the organization’s network
- Leveraged warehouse management systems and kaizen principles to drive initiatives that enhanced outbound processes
- Implemented lean operational improvements that decreased annual site costs by 20%
Operations Team Lead
Target
Berkeley, CA
07.2017 - 10.2021
- Directed logistics and sales floor teams of 20-30 team members, ensuring efficient sales floor and warehouse operations
- Executed the roll out and implementation of new business models to drive strong logistics processes in line with market trends
- Managed inventory systems to track inventory and operational performance, ensuring accuracy and efficiency
- Led order fulfillment team in processing guest orders efficiently while driving key promoter indicators such as net promoter scores and guest experience
- Improved productivity and team ownership by cross-training team members across various work centers
- Conducted interviewing and job offering for sales floor and logistics teams, ensuring recruitment of top talent
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA06-2013
Skills
- Microsoft Office Suite programs
- ERP
- CRM
- SAP
- Salesforce
- Tableau
- Power BI
- Lean Six Sigma
- Kaizen
- Strategic Planning
- Project Management
- Cross-functional Collaboration
- Customer Relationship Management
- Lean Manufacturing
- Process Improvement
- Database Management
- Supply Chain Management
- Performance Management
Timeline
Operations Manager
DHL Supply Chain
10.2022 - Current
Area Manager II
Chewy
10.2021 - 10.2022
Operations Team Lead
Target
07.2017 - 10.2021
Bachelor of Science - Business Administration
University of California, Riverside