Leslie T. Vo
Plano,USA
Summary
Seeking a challenging career within the telecommunications industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Ethernet Provisioning
Verizon Business
10.2010 - Current
- Ensured timely activation of Ethernet and PIP circuit orders for FedGov/SLED.
- Mastered Verizon Business provisioning systems for efficient operation and design tasks.
- Executed local loop provisioning for Type 1 orders using TCOMS technology.
- Developed PVCs for IDE orders utilizing SNM and VDDS systems.
- Facilitated access service requests alongside local exchange carriers for service delivery.
- Coordinated with diverse teams to guarantee prompt implementation of services.
Long Distance Provisioning
Verizon Business
03.2008 - 10.2010
- Ensured successful activation of Ethernet and circuit orders within ISD.
- Streamlined order processing by manually entering and designing circuit specifications.
- Created PVCs for Ethernet orders using WebGOA and other systems efficiently.
- Coordinated with teams to guarantee timely service implementation for customers.
- Tracked order statuses to support Account Teams with accurate updates.
Long Distance Inside Plant Engineer
Verizon Business
10.2007 - 03.2008
- Ensured data integrity in ICON, crucial for maintaining Verizon’s internet backbone reliability.
- Engineered network capacity requirements utilizing high-capacity next-generation light waves and multiplexing technologies.
- Resolved network capacity challenges to enhance performance and efficiency across Verizon's infrastructure.
- Developed detailed installation packages to support project requirements and ensure smooth execution.
- Created comprehensive engineering reports that provided insights for ongoing network projects and enhancements.
- Managed equipment orders to ensure timely procurement and deployment for network expansion initiatives.
- Collaborated with external teams to deliver engineering support and align project goals effectively.
- Conducted regular system assessments to identify potential improvements and ensure optimal network performance.
Long Distance Provisioning
Verizon Business
10.2006 - 10.2007
- Ensured timely completion of Domestic Install, Change, and Disconnect orders.
- Facilitated Access Service Requests to Local Exchange Carriers for service activation.
- Generated DS0/DS1 mux messages for Verizon network implementations.
- Coordinated with teams to implement requested services efficiently and effectively.
- Streamlined communication between customers, Account Teams, and engineering groups.
Implementation Rep III
Verizon Business
07.2005 - 10.2006
- Responsible for tracking and resolving escalation tickets for Missed Loops, No FOC/DLR, and Better Telco Due Dates (DS0 and DS1 levels).
- Liaison between Local Exchange Carriers and Verizon Business to escalate and ensure the timely delivery of local loops.
- Department: Escalation Management Team (EMT)
Long Distance Provisioning
MCI / Teksystems
04.2005 - 07.2005
- Ensured timely completion of Domestic Install, Change, and Disconnect orders.
- Coordinated Access Service Requests with Local Exchange Companies for service implementation.
- Maintained cross connectivity between equipment by writing MUX messages.
- Processed various Long Distance services at DS0, DS1, and DS3 levels.
Contract Provisioning Engineer
MCI WorldCom / Teksystems
10.2000 - 06.2002
- Executed Access Service Requests to manage LBW order processing efficiently.
- Updated route drawings and circuitry revisions using Microsoft Visio for accuracy.
- Facilitated circuit activations and deactivations for Global Data Engineering stakeholders.
- Enhanced circuit revisions and documentation with Microsoft Visio for operational improvements.
Skills
- Customer service experience, strong communication and analytical skills
- Systems: CANVAS, OSQAR Cameo, OrderPro, Order Manager, CCP, nSAP, VDDS, SNM, BGW, ONEVIEW, ETMS, TCOMS, COMS, eASR, WFM, F&E, Provisioning Controller, and LEC Systems
- Software: Microsoft Office Suite
- Equipment: Overture ISG400, Overture ISG1400, Ciena 3903, Ciena 5160, SFP cards, Media Converters, Network Switches, DS3T, OC48, OC192, and Frame Relay
Timeline
Ethernet Provisioning
Verizon Business
10.2010 - Current
Long Distance Provisioning
Verizon Business
03.2008 - 10.2010
Long Distance Inside Plant Engineer
Verizon Business
10.2007 - 03.2008
Long Distance Provisioning
Verizon Business
10.2006 - 10.2007
Implementation Rep III
Verizon Business
07.2005 - 10.2006
Long Distance Provisioning
MCI / Teksystems
04.2005 - 07.2005
Contract Provisioning Engineer
MCI WorldCom / Teksystems
10.2000 - 06.2002