Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leslie Tyler

Greensboro,NC

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Nurse Tech / Nurse Secretary

Cone Health
Greensboro, NC
06.2022 - Current
  • Maintained patient stability by checking vital signs and weight.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Apple Support College Advisor

Apple
Cupertino, CA
05.2021 - 05.2022
  • Helped streamline repair processes and update procedures for support action consistency.
  • Devised solutions to operations issues related to iPhone and ios, working closely via phone, email, live chat and web teleconference.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided customer service, troubleshooting, and technical support.

Guest Advocate

Target
Greensboro, NC
06.2018 - 03.2020
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Crew Member

McDonald's
New Castle, DE
04.2015 - 06.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Intern

Asbury Child Care
New Castle, DE
01.2018 - 05.2018
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Cared for children ages 0 to 10 in nurturing and age-appropriate way.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.

Education

Bachelor of Science - Nursing

North Carolina A & T State University
Greensboro, NC
05.2023

Skills

  • Conflict Management
  • Vital Signs Collection
  • Critical Thinking
  • Multitasking and Prioritization
  • Attention to Detail

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Nurse Tech / Nurse Secretary

Cone Health
06.2022 - Current

Apple Support College Advisor

Apple
05.2021 - 05.2022

Guest Advocate

Target
06.2018 - 03.2020

Intern

Asbury Child Care
01.2018 - 05.2018

Crew Member

McDonald's
04.2015 - 06.2018

Bachelor of Science - Nursing

North Carolina A & T State University

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Leslie Tyler