Tiffany Brooks
Waynesboro,TN
Summary
Dynamic healthcare professional with extensive experience at Maury Regional Hospital, excelling in patient care and administrative support. Proven ability to enhance staff development through effective training and coaching. Strong organizational skills and a detail-oriented approach ensure compliance with HIPAA regulations while optimizing patient scheduling and documentation processes.
Overview
2026
2026
years of professional experience
Work History
Unit Secretary/ Nurse Tech
Maury Regional Hospital
- Patient care. Daily routine such as feeding, bathing and taking routine vital signs
- Documenting orders per Doctor
- Scheduling doctors visits, ambulance transport, speaking with insurance, etc
- Processing admission and release paperwork
Trainer
S3 Resupply
10.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Increased employee competency with creation of targeted skill development paths.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
Sleep Coach/CSR
S3 Resupply
07.2021 - 10.2022
- Met weekly performance requirements
- Managed a great call handling time assisting patients.
- Processed orders and helped with any troubleshooting issues patients may have
- Used multiple documents and multitasking skills to ensure accuracy on orders and patient questions
Education
High School Diploma -
Culleoka Unit School
06.2011
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Patient scheduling
- Patient data confidentiality
- Patient records maintenance
- Conflict resolution techniques
- Detail-oriented approach
- Insurance verification
- Document management
- Training and coaching
- Electronic recordkeeping
- Account management
- Healthcare industry
- Critical thinking
- Data entry
- Time management
- Collaboration and teamwork
- Medical terminology
- Administrative support
- Documentation and recordkeeping
- Supply ordering
- Problem-solving
- Adaptable and flexible
- Organization and time management
Timeline
Trainer
S3 Resupply
10.2022 - Current
Sleep Coach/CSR
S3 Resupply
07.2021 - 10.2022
Unit Secretary/ Nurse Tech
Maury Regional Hospital
High School Diploma -
Culleoka Unit School
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