Heather Santiago
Youngstown
Summary
Dynamic healthcare professional with a proven track record at Select Specialty Hospital, excelling in patient care and customer service. Skilled in managing incoming calls and maintaining patient charts, I fostered a compassionate environment that enhanced patient satisfaction. My strong organizational abilities and commitment to training new staff contributed to a more efficient unit.
Overview
22
22
years of professional experience
Work History
Tele Tech/ Unit Secretary
Select Speciality Hospital
09.2009 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
STNA
Caprice Health Care Center
05.2003 - 11.2009
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Education
College Prep
Chaney High School
Youngstown, OH06.1994
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Patient chart maintenance
- Patient scheduling expertise
Timeline
Tele Tech/ Unit Secretary
Select Speciality Hospital
09.2009 - Current
STNA
Caprice Health Care Center
05.2003 - 11.2009
College Prep
Chaney High School
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