Heather Santiago
Youngstown
Summary
Dynamic healthcare professional with a proven track record at Select Specialty Hospital, excelling in patient care and customer service. Skilled in managing incoming calls and maintaining patient charts, I fostered a compassionate environment that enhanced patient satisfaction. My strong organizational abilities and commitment to training new staff contributed to a more efficient unit.
Overview
22
22
years of professional experience
Work History
Tele Tech/ Unit Secretary
Select Speciality Hospital
Boardman, OH
09.2009 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
STNA
Caprice Health Care Center
North Lima, OH
05.2003 - 11.2009
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Education
College Prep
Chaney High School
Youngstown, OH06.1994
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Patient chart maintenance
- Patient scheduling expertise
Timeline
Tele Tech/ Unit Secretary
Select Speciality Hospital
09.2009 - Current
STNA
Caprice Health Care Center
05.2003 - 11.2009
College Prep
Chaney High School