Leslie Villacorte
Austin,TX
Summary
Dynamic Senior Hostess skilled in guest complaint resolution, team management, and customer service. Committed to delivering exceptional dining experiences by ensuring efficient restaurant operations and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Senior Hostess
1618 Asian Fusion
08.2023 - Current
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservations and walk-in traffic, maintaining efficient flow of restaurant operations.
- Collaborated with kitchen and wait staff to facilitate timely food delivery and guest satisfaction.
- Trained new host staff on procedures, enhancing team efficiency and service standards.
Pastry Chef
Fixe Southern House
03.2020 - 08.2023
- Developed innovative dessert recipes that enhanced menu variety and customer satisfaction.
- Led team in preparation and presentation of high-quality pastries for events and daily service.
- Streamlined baking processes, reducing preparation time while maintaining product quality.
- Trained junior staff on pastry techniques and kitchen safety protocols to ensure consistency.
Education
Bachelor of Science - Hotel And Restaurant Management
Franciscan College of The Immaculate Conception
Andres Bonifacio St, Zone 1, City Of Baybay 652110.2014
Skills
- Team management
- Strong leadership
- Customer service
- Guest complaint resolution
- Multitasking Abilities
- Reliability
Timeline
Senior Hostess
1618 Asian Fusion
08.2023 - Current
Pastry Chef
Fixe Southern House
03.2020 - 08.2023
Bachelor of Science - Hotel And Restaurant Management
Franciscan College of The Immaculate Conception