Leslie Villalobos
Idaho Falls,ID
Summary
Seasoned manager of elderly housing bringing proven skills in conflict management, supervisory tasks, documentation, and teamwork. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with residents, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
11
11
years of professional experience
Work History
Resident Manager
Syringa Property Management
11.2019 - Current
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Collect, process, and record rent and ensure that there are no delinquencies.
- Interview and hire maintenance staff as well as fill in at other properties with no management a help train new managers.
- Manage, schedule, and determine workload for maintenance staff and contractors.
- Establish and maintain good solid contractor relationships.
- Schedule and conduct interviews with prospective and current residents.
- Order office and maintenance supplies while adhering to budgets.
- Adhere to state and local laws, HUD guidelines, and Fair Housing practices.
- Fostered community relationships to improve resident satisfaction with an open door policy and annual Christmas parties.
- Compile and update reports.
- Report and document maintenance requests and schedule appropriate services.
Housing Site Manager
Eastern Idaho Community Action Partnership
05.2016 - 10.2019
- Managed multiple housing complexes while adhering to state and local laws, HUD and USDA guidelines, and Fair Housing practices.
- Performed apartment inspections, move ins, and move outs.
- Kept tenant documentation and transitioned tenant files from paper to electronic.
- Met with residents and prospective residents to conduct interviews and tenant recertifications.
- Attended court proceedings.
- Filled in at other properties and trained new managers.
Intake Worker
Eastern Idaho Community Action Partnership
10.2015 - 05.2016
- Approved and processed applications for LIHEAP and gave energy conservation education to clients.
- Adhered to the confidentiality requirements and state policies and deadlines.
- Interacted and gained information for clients, utility companies, client caseworkers, and other agencies.
- Began the transition of the office from paper files to being entirely electronic.
- Approved and processed applications in a timely manner for emergency assistance.
Customer Retention Specialist
CenturyLink
05.2013 - 05.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer disputes to retain customers and set up new customer accounts.
Education
Associate of Applied Science - Office Technology
Eastern Idaho Technical College
Idaho Falls, ID05.2011
Associate of Applied Science - Legal Technology
Eastern Idaho Technical College
Idaho Falls, ID05.2010
Skills
- Proficient in Microsoft Windows, Office and other common office software
- Document and report preparations
- Highly organized
- Written and oral communication
- Elderly persons relations
Timeline
Resident Manager
Syringa Property Management
11.2019 - Current
Housing Site Manager
Eastern Idaho Community Action Partnership
05.2016 - 10.2019
Intake Worker
Eastern Idaho Community Action Partnership
10.2015 - 05.2016
Customer Retention Specialist
CenturyLink
05.2013 - 05.2015
Associate of Applied Science - Office Technology
Eastern Idaho Technical College
Associate of Applied Science - Legal Technology
Eastern Idaho Technical College
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