LESLIE VILLAMAN
Kissimmee,FL
Summary
Experienced professional with a background in customer service, sales, and logistics. Skilled in inventory management, order fulfillment, and customer relations. Bilingual in English and Spanish with proficiency in various software applications and emerging technologies.
Hospitable professional offering personality, professionalism and communication skills assisting clients with daily living activities, developing individualized care plans, managing medications, and providing emotional support
Overview
12
12
years of professional experience
Work History
Personal Banker
People security bank and trust
Hazleton, US
07.2024 - Current
- Cultivate client relationships, offer tailored financial solutions, and drive customer satisfaction
- Consistently exceed sales targets and contribute to branch growth
- Analyze client financial profiles, recommend appropriate products, and ensure regulatory compliance
- Implement data-driven strategies to optimize account performance
- Maximize cross-selling opportunities, expand client portfolios, and boost revenue
- Collaborate with team to achieve branch objectives and enhance market position
- Drive customer satisfaction through tailored financial solutions, consistently exceeding sales targets
- Analyze client profiles to optimize account performance
- Implement data-driven strategies to enhance branch growth
- Ensure regulatory compliance while maximizing cross-selling opportunities and expanding client portfolios
- Partner with team members to achieve branch objectives and strengthen market position
- Cultivate lasting client relationships through personalized financial guidance
- Boost revenue by identifying and capitalizing on new business opportunities
- Develop innovative approaches to meet and surpass branch performance goals
- Cross-sold banking products such as credit cards, loans and investments.
- Used currency-counting machine to count currency and received checks.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Used customer and bank records to investigate and correct errors upon customer request.
- Responded promptly to customer emails, phone calls and requests for information.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Examined checks for endorsements to verify legality of documents.
Cafeteria Cooker
Hazleton school District
Hazleton, US
03.2023 - 09.2024
- Prepare nutritious meals for students, ensuring food safety standards
- Collaborate with kitchen staff to optimize meal service efficiency and quality
- Manage inventory, track food costs, and maintain cleanliness in food preparation areas
- Implement portion control measures to reduce waste
- Develop creative menu options to increase student satisfaction
- Introduce healthier alternatives while maintaining flavor and appeal
- Foster positive relationships with students and staff
- Address dietary concerns and accommodate special meal requirements
- Streamline kitchen processes to enhance productivity
- Contribute to improved meal service times and increased student participation in school lunch program
- Crafted diverse, nutritious menus enhancing student satisfaction
- Introduced healthier options while maintaining flavor appeal, driving increased meal program participation
CNA Nursing Assistant (Nights)
The Manor at Luke Village
Hazleton
06.2022 - 09.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Fulfillment Center Associate
Amazon
Hazel Township, US
02.2016 - 06.2023
- Efficiently picked, packed, and shipped orders, ensuring timely delivery and high accuracy
- Operated forklifts and pallet jacks to manage inventory safely within the center
- Used inventory systems to reduce picking errors and improve order fulfillment
- Collaborated with teams to maintain a clean, safe, and productive work environment
- Improved processes by identifying inefficiencies, leading to measurable productivity gains
- Championed workplace safety by adhering to protocols, participating in training programs, and promptly reporting hazards to maintain a secure environment
- Streamlined order fulfillment process, reducing picking errors and enhancing delivery speed, resulting in improved customer satisfaction scores
- Proposed and implemented inventory management solutions, optimizing warehouse space utilization and accelerating order processing times
- Fostered teamwork in a fast-paced environment, contributing to a cohesive workforce that consistently met and exceeded productivity targets
- Maintained meticulous inventory records, ensuring accurate stock levels and minimizing discrepancies during audits
- Analyzed workflow patterns to identify bottlenecks, proposing data-driven solutions that led to substantial efficiency improvements
Hotel Receptionist
Hilton Garden
New York, US
03.2013 - 09.2015
- Welcomed guests with a warm and friendly demeanor, providing exceptional customer service and creating a positive first impression of the hotel
- Efficiently managed check-in and check-out processes, ensuring accurate guest information, collecting payments, and issuing room keys promptly
- Responded to guest inquiries and requests promptly and professionally, providing information about hotel amenities, local attractions, and resolving any issues or concerns
- Managed phone calls and emails, effectively handling reservations, cancellations, and modifications to ensure optimal guest satisfaction and maximize occupancy
- Utilized hotel management software to update guest records, manage room availability, and facilitate seamless communication with other departments
- Coordinated with housekeeping and maintenance teams to ensure clean and well-maintained guest rooms, promptly addressing any maintenance or cleanliness issues
- Assisted in managing the front desk area, maintaining an organized workspace, and restocking necessary supplies to ensure smooth operations
- Handled guest complaints and concerns professionally, listening actively and taking appropriate actions to resolve issues and ensure guest satisfaction
- Assisted in organizing and coordinating guest services, including transportation arrangements, restaurant reservations, and special requests
- Acted as a liaison between guests and other hotel departments, effectively communicating guest needs and preferences to ensure a personalized and exceptional guest experience
Education
TRUCK DISPATCHER COURSE -
Learn Dispatch Trucking Academy
06.2023
MEDICAL ASSISTANT PHLEBOTOMIST, EKG AVP1 -
Career Choice American Collage
Hazleton10.2017
HIGH SCHOOL DIPLOMA -
Harmony High School
Orlando, FL01.2008
Skills
- Customer Service
- Inventory Management
- Order Fulfillment
- Sales
- Cash Handling
- Visual Merchandising
- Patient Care
- Medication Administration
- Vital Sign Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
People security bank and trust
07.2024 - Current
Cafeteria Cooker
Hazleton school District
03.2023 - 09.2024
CNA Nursing Assistant (Nights)
The Manor at Luke Village
06.2022 - 09.2023
Fulfillment Center Associate
Amazon
02.2016 - 06.2023
Hotel Receptionist
Hilton Garden
03.2013 - 09.2015
TRUCK DISPATCHER COURSE -
Learn Dispatch Trucking Academy
HIGH SCHOOL DIPLOMA -
Harmony High School
MEDICAL ASSISTANT PHLEBOTOMIST, EKG AVP1 -
Career Choice American Collage