Translated marketing objectives into creative strategies, designs and plans.
Created custom illustrations or other graphic elements for all promotional aspects.
Public Safety Assistant
Fresno State Police Department
Fresno, CA
08.2023 - 12.2023
Efficiently coordinate non-emergency response efforts by receiving and prioritizing high volume of calls for police, safety escort services, medical assistance, and police report while documenting it, actions taken, and outcomes.
Diligently monitor campus through security cameras.
Accommodating Police Officers/Dispatch in police reports through camera reviews and burning evidence via disks.
Front desk management: Handle inquiries related to police services, procedures, and general information, maintaining confidentiality and sensitivity.
Occasionally handling emergency calls and best accommodate callers, by transferring their calls, deescalating situations, or documenting all information provided.
Personal Tutor
Self Employed
Fresno, CA
08.2020 - 07.2022
Tailored lessons to diverse learning styles. Implemented personalized learning plans in math, science, English, and history, resulting in improved comprehension and grades. Fostered a collaborative learning atmosphere and monitored progress.
Education
Biology
Fresno State University
Fresno, CA
2027
High School Diploma -
Bullard High School
Fresno, CA
06.2023
Skills
Fluent in English & Spanish, advanced in translating
Advanced in multiple security camera and dispatcher software's (RIMS) Proficient in Microsoft Office (Excel, Powerpoint, Word, Outlook) and Adobe Lightroom/Acrobat
Providing exceptional customer service by actively listening, resolving issues with empathy and professionalism
Proficient in managing high-volume phone calls
Strong teamwork abilities, adept problem-solving, adaptability to dynamic environments, effective time management, demonstrated leadership qualities
Proficient in managing schedules, appointments, and office logistics efficiently, ensuring smooth operations
Proven ability to handle multiple tasks simultaneously, including managing calls, greeting visitors, and coordinating administrative duties effectively