Overview
Work History
Education
Skills
Education and Achievements
Timeline
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Leslie Villanueva

Fresno,CA

Overview

5
5
years of professional experience

Work History

Director of First Impressions

Keller Williams
Fresno, CA
01.2024 - 03.2025
  • Marketing:

Translated marketing objectives into creative strategies, designs and plans.

Created custom illustrations or other graphic elements for all promotional aspects.

Public Safety Assistant

Fresno State Police Department
Fresno, CA
08.2023 - 12.2023
  • Efficiently coordinate non-emergency response efforts by receiving and prioritizing high volume of calls for police, safety escort services, medical assistance, and police report while documenting it, actions taken, and outcomes.
  • Diligently monitor campus through security cameras.
  • Accommodating Police Officers/Dispatch in police reports through camera reviews and burning evidence via disks.
  • Front desk management: Handle inquiries related to police services, procedures, and general information, maintaining confidentiality and sensitivity.
  • Occasionally handling emergency calls and best accommodate callers, by transferring their calls, deescalating situations, or documenting all information provided.

Personal Tutor

Self Employed
Fresno, CA
08.2020 - 07.2022
  • Tailored lessons to diverse learning styles. Implemented personalized learning plans in math, science, English, and history, resulting in improved comprehension and grades. Fostered a collaborative learning atmosphere and monitored progress.

Education

Biology

Fresno State University
Fresno, CA
2027

High School Diploma -

Bullard High School
Fresno, CA
06.2023

Skills

  • Fluent in English & Spanish, advanced in translating
  • Advanced in multiple security camera and dispatcher software's (RIMS) Proficient in Microsoft Office (Excel, Powerpoint, Word, Outlook) and Adobe Lightroom/Acrobat
  • Providing exceptional customer service by actively listening, resolving issues with empathy and professionalism
  • Proficient in managing high-volume phone calls
  • Strong teamwork abilities, adept problem-solving, adaptability to dynamic environments, effective time management, demonstrated leadership qualities
  • Proficient in managing schedules, appointments, and office logistics efficiently, ensuring smooth operations
  • Proven ability to handle multiple tasks simultaneously, including managing calls, greeting visitors, and coordinating administrative duties effectively

Education and Achievements

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Timeline

Director of First Impressions

Keller Williams
01.2024 - 03.2025

Public Safety Assistant

Fresno State Police Department
08.2023 - 12.2023

Personal Tutor

Self Employed
08.2020 - 07.2022

Biology

Fresno State University

High School Diploma -

Bullard High School
Leslie Villanueva