Leslie Villegas

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Supervised shipping team

• Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
• Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
• Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
• Managed team of shipping personnel, fostering productive work environment and promoting teamwork.
• Reduced shipment errors by conducting thorough inspections of outgoing packages.