Leslie Villegas
Pompano Beach,FL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at La Petite Academy Inc. Skilled in workload management and Microsoft Office, adept at fostering a collaborative environment and implementing strategic solutions. Increased operational efficiency by developing effective communication channels at Man Crates, demonstrating exceptional motivational and bilingual abilities. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
La Petite Academy Inc.
2022.03 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Shipping Supervisor
Man Crates
2021.01 - 2022.02
Supervised shipping team
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Managed team of shipping personnel, fostering productive work environment and promoting teamwork.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
Education
High School Diploma -
Luis Muñoz Marin
Puerto Rico 05.2009
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Microsoft Word
- Microsoft office
- Microsoft PowerPoint
- Strong verbal and written communication
- Ability to multi-task
- Bilingual
- Team Leadership
- Customer Service
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Team Leader Manager
La Petite Academy Inc.
2022.03 - Current
Shipping Supervisor
Man Crates
2021.01 - 2022.02
High School Diploma -
Luis Muñoz Marin
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