Leslie V. Kinsey
Cocoa Beach,FL
Summary
Business background encompasses managerial experience, supported by strong organizational practices, good communicational skills and the ability to work well with others. Previous positions have built a strong foundation in dealing with all facets of customer relations requiring strong leadership attributes. All the positions held have dealt with customers in some way; dealing with the public is something I enjoy. Experienced in computer entry of all kinds, Windows 10, Excel, Data General, and, Excel, People soft along with other common office equipment.
Overview
42
42
years of professional experience
Work History
Cruise Terminal Pier Agent
SMS International Shore Operations US Inc
05.2025 - Current
- The job description of a Pier Agent at a cruise terminal includes a variety of responsibilities that are essential for the smooth operation of the terminal. These responsibilities may include:
- Meeting and greeting guests: Responding to inquiries and providing information in a knowledgeable and pleasant manner.
- Assisting with pier check-in: Helping guests with the computerized pier check-in process.
- Guiding guests through the terminal: Directing guests to secure areas, walkways, check-in areas, gangways, and elevators/escalators.
- Escorting guests: Assisting guests with wheelchair assistance during embarkation and debarkation.
- Gathering data: Collecting data for various embarkation processes, such as registration flow and timetables.
- Assisting with luggage: Helping guests locate luggage and completing lost luggage forms when necessary.
- Preparing the terminal: Organizing required furniture, equipment, manifests, and other related materials.
- Performing other duties: Completing job-related tasks as assigned.
- The role requires a high energy and professional image, and it is a fast-paced position that demands enthusiasm, efficiency, and a strong work ethic. It is a role that can offer a rewarding career with the opportunity to work in a fast- paced environment and make a positive impact on guests' experiences at the cruise terminal.
Process Server
Brevard County
01.2005 - Current
- Process Server: Angelfish Processing Service Inc and D&H Investigations: Pick up legal documents from Client’s offices; take to courthouse if necessary for proper documentation through the court system, then deliver them to the proper persons. Keep proper records of the document of the time and location of delivery as well as description of recipients of the court papers. Make and send affidavits to the courts regarding the delivery and any pertinent information to the client. Serving up to 250.papers a month for our clients.
Reservation Specialist
Go Port Canaveral
01.2015 - 01.2017
- Process orders Confirm hotel room types, create travel itinerary for guest, Charge and refund credit cards, Establish relationships with hotel and transportation partners
Records Clerk II
Brevard County Clerk of Court
01.2007 - 01.2009
- Records Clerk II: Processing documents received by the Court, docketing documents received and making sure that the documents are put with the correct files. Scanning all documents for proper recording in the court system.
Guest Service Representative
The Inn at Cocoa Beach
01.2003 - 01.2007
- Assisting customers with accommodation, making reservations for guests via phone calls and our email system, basic clerical duties, balancing cash drawer daily, some bookkeeping. Assisting our guests with anything that they need, such as information regarding the space coast area, the space center, fishing, gambling or dining suggestions and reservations if requested.
Department Office Assistant, Office Technician, Receptionist
Health First
01.2000 - 01.2004
- Department Office Assistant, Office Technician, Receptionist: Fill in at the doctor’s office, Hospice of Health First, Human Resources Department and Benefits Department, all types of clerical services, answering phones, reports, filing, assisting Patients/associates with all types of situations.
Clerical Support
Petro Plumbing
01.1998 - 01.1999
- Clerical: Processing of daily receipts. Answering phones, assisting customers in all aspects. Dispatching service technicians to customer’s homes and businesses.
Guest Services Representative
The Inn at Cocoa Beach
01.1993 - 01.1998
- Assisting guests with accommodations, making reservations for guests via phone calls and basic clerical duties, balancing cash drawer and daily receipts, some bookkeeping. Assisting guests with any needs they may have, directions to attractions, information about the area, restaurant recommendations.
Merchandise Information Desk Coordinator
Dillard’s Merritt Island
01.1993 - 01.1994
- Ordering Merchandise through the company inventory system, items from other stores throughout the country for customers and having items sent directly to them. Assisting customers in getting items in colors or sizes that they requested through the inventory at Dillard’s.
Group Capacity Controller
Premier Cruise Lines
01.1991 - 01.1993
- 1990-1991 Certificate Administrators
FL Guest Services Representative
Premier Cruise Lines
01.1989 - 01.1993
- Assisting guests with accommodation, making reservations for guests via phone calls and basic clerical duties, balancing cash drawer and daily receipts, some bookkeeping. Assisting guests with any needs they may have, directions to attractions, information about the area, restaurant recommendations.
Reservation Sales Agent
The Inn at Cocoa Beach
01.1989 - 01.1989
- Dealt with the travel agents, taking of reservations, customer service, assisting travel agents to know the product, so that they could sell it confidently. Assisted travel agents and their groups, with payments and cabin assignments. Daily forecasting of package and cabin inventories to make sure the ships were as full as possible. Assisted reservation agents with travel package questions.
Cashier
Florida Choice Food and Drug
01.1984 - 01.1988
- Assist with all departments with stocking items when needed, and customer service in all areas.
Wal-Mart Stores
01.1984 - 01.1985
- Worked to stock a new Wal-mart store to open the store.
Education
B.S. - Business Administration
Rollins College
01.1989
Skills
- Customer Service
- Filing
- Data Entry
- Inventory Clerk
- Docket
- Time Management
- Inventory
- Cashier
- Microsoft Excel
- Word
- Communications
- Sales
- Training
- Management
Additional Information
Brevard County Certified Process Server Badge ID 331
Personal Information
- ID Type: Brevard County Certified Process Server Badge ID
- ID Number: 331
Timeline
Cruise Terminal Pier Agent
SMS International Shore Operations US Inc
05.2025 - Current
Reservation Specialist
Go Port Canaveral
01.2015 - 01.2017
Records Clerk II
Brevard County Clerk of Court
01.2007 - 01.2009
Process Server
Brevard County
01.2005 - Current
Guest Service Representative
The Inn at Cocoa Beach
01.2003 - 01.2007
Department Office Assistant, Office Technician, Receptionist
Health First
01.2000 - 01.2004
Clerical Support
Petro Plumbing
01.1998 - 01.1999
Guest Services Representative
The Inn at Cocoa Beach
01.1993 - 01.1998
Merchandise Information Desk Coordinator
Dillard’s Merritt Island
01.1993 - 01.1994
Group Capacity Controller
Premier Cruise Lines
01.1991 - 01.1993
FL Guest Services Representative
Premier Cruise Lines
01.1989 - 01.1993
Reservation Sales Agent
The Inn at Cocoa Beach
01.1989 - 01.1989
Cashier
Florida Choice Food and Drug
01.1984 - 01.1988
Wal-Mart Stores
01.1984 - 01.1985
B.S. - Business Administration
Rollins College