Leslie Vo
Reynoldsburg,Ohio
Summary
Dedicated, hardworking and punctual professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Licensed Nail Technician
Nail Tek
Lancaster, OH
08.2018 - Current
- Maintain master appointment calendar covering all customer visits, employee schedules and special events.
- Provide training and mentoring to new staff to maximize performance.
- Grow repeat client base through effective marketing and customer service.
- Use coordination and planning skills to achieve results according to schedule.
Application Processor
Forward Air Transportation
Groveport, OH
10.2017 - 05.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Carried out activities according to standard operating procedures and project-specific conventions.
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to company guidelines.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
General Manager
Mark Pi’s Express
Lancaster, OH
08.2012 - 10.2017
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Developed effective business plans to align strategic decisions with long-term objectives.
Education
Bachelors of Arts - Human Resource Management
Columbia College
Columbia04.2022
Skills
- Hiring and Onboarding
- Business Leadership
- Human Resources Oversight
- Administrative Management
- Supervision and Training
- Efficient and Detail-Oriented
- Microsoft PowerPoint
- Proactive Self-Starter
- Team-Oriented and Cooperative
- Computer Proficiency
- Establishing and Maintaining Customer Relationships
Timeline
Licensed Nail Technician
Nail Tek
08.2018 - Current
Application Processor
Forward Air Transportation
10.2017 - 05.2018
General Manager
Mark Pi’s Express
08.2012 - 10.2017
Bachelors of Arts - Human Resource Management
Columbia College
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