Leslie A. Gonzalez

● Engaged with customers to effectively build rapport and lasting relationships. Front end support.

• Managed daily processes to support business needs
• Drove sales through suggestive selling and communication of promotional items

● Organized Office of Comptroller of currency exams and Risk Management Committee meetings between examiners and various departments
● Established and maintained relationships with broader risk management functions including internal audit, legal compliance, operations, and finance staff
● Provided support for various projects related to policy, governance, and regulatory guidance
● Assisted in development and approval of risk management polices

● Customer service professional
● 100% phone based customer interaction
● Scored in top 10% of associates in successful resolution issues

Completed my MBA in Operational Risk

• Supervised operational support team for high-volume financial institution
• Compiled and analyzed data to decrease exposure to risk and error rates
• Streamlined processes and procedures
• Trained, mentored and motivated employees to maximize team productivity
• Developed and oversaw strategies for improving operational efficiency and accuracy