Leslieanne Allen
North Carolina
Summary
Organized and proactive administrative and HR professional with a strong background in recruitment, onboarding, early talent acquisition, payroll coordination, and professional development. Adept at supporting and streamlining HR operations, managing complex projects, and fostering strong internal partnerships. Experienced in applicant tracking systems and recruitment process design, with a proven ability to thrive in fast-paced, dynamic environments. Known for delivering results with efficiency, accuracy, and professionalism.
Overview
9
9
years of professional experience
Work History
Employee Experience Specialist
Cisco Systems, Inc.
RTP, NC
06.2023 - Current
- Facilitated preboarding and onboarding processes by coordinating necessary documents, background checks and ensuring new hires have the resources they need to transition into the company across US, Canada & LATAM regions.
- Manage over 20+ complex scheduling requests daily, coordinating interviews, meetings, and events across multiple time zones while ensuring seamless communication between candidates, hiring managers and stakeholders.
- Collaborated with cross-functional teams to streamline support workflows and reduce response times.
- Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
- Assist in immigration processes for selected new hires, collaborating with legal teams and external immigration partners to facilitate visa applications, work permits and compliance documents.
Customer Service Representative
Banfield
Durham, NC
09.2016 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained and mentored junior staff on best practices for customer interactions.
- Streamlined complaint resolution processes, improving response times and service quality.
- Analyzed customer feedback to identify trends and implement necessary improvements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated and scheduled company meetings and events to ensure seamless operations as well as managed social media accounts.
Laboratory Technician
NIH
Durham, NC
06.2018 - 06.2023
- Conducted laboratory tests using advanced analytical instruments to ensure accuracy and reliability of results.
- Maintained laboratory equipment through routine calibration and preventive maintenance procedures.
- Analyzed samples following established protocols to support research and development projects.
- Assisted in developing new testing methods, enhancing overall laboratory efficiency and effectiveness.
- Trained new staff on laboratory procedures and safety protocols, fostering a culture of compliance and safety awareness.
- Manage multiple customer accounts, updating information, processing orders and tracking service requests using CRM tools to ensure data accuracy and efficiency.
- Collaborate with remote teams across different departments to address customer needs, shared feedback, and improve service processes.
Education
Bachelor of Science - Animal Science
North Carolina A&T State University
Greensboro, NC12-2017
Skills
- Strong written and verbal communication across all levels of the organization
- Marketing strategy
- Demonstrates sound judgment, adaptability, and a solutions-first mindset
- Database management
- Teamwork and collaboration
- Multitasking Abilities and prioritization
- Team Collaboration
- Highly organized, detail-oriented, and proactive under pressure
- Adaptability and flexibility
- Advance knowledge of Microsoft Suite
- Performance tracking
Timeline
Employee Experience Specialist
Cisco Systems, Inc.
06.2023 - Current
Laboratory Technician
NIH
06.2018 - 06.2023
Customer Service Representative
Banfield
09.2016 - Current
Bachelor of Science - Animal Science
North Carolina A&T State University