Leslie Blair Harrison
Atlanta,GA
Summary
Persuasive sales professional with a background working for several well-known high-end retailers. Considered a team player as well as a natural leader. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service and sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Signet Jewelers
Akron, OH
10.2019 - 11.2021
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Entered customer information into customized computer system with Remedy Web to document and organize client records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Resolved over 25 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adapted to new applications and maintained knowledge of current technologies
Receptionist
European Collision Repair
Sandy Springs, GA
08.2015 - 02.2018
- Provided clerical support to company employees by copying, faxing and filing documents.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
Sales Associate
Rubin Brothers Diamonds
Alpharetta, GA
09.2011 - 08.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted Owner with buying selection of fine jewelry directly from vendor to maintain fresh look and to cater to demands and needs of customers.
- Placed and fulfilled special orders for customers through manufacturing companies like Stuller and Quality Gold
- Greeted customers, helped locate merchandise and suggested suitable options.
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Maintained records related to sales, returns and inventory availability
- Engaged with customers to build rapport and loyalty.
Sales (David Yurman & John Hardy Specialist)
Brown & Company Jewelers
Roswell, GA
11.2005 - 02.2008
- Attended company trainings and seminars by various companies such as Omega, David Yurman, John Hardy, Mikimoto, Kwiat, Erica Courtney, Marco Bicego, Rolex, Jaeger le Coultre, Charles Krypell, and Roberto Coin.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked and attended company events, parties, and trunk shows often accompanied by local and non local celebrities.
- Upsold purchase add-ons and created wishlists for customers to drive sales revenues and achieve sales goals.
- Had regular meetings with Executive Director of Sales for David Yurman to replenish stock and talk about sales and growth.
- Collaborated with sales manager to achieve monthly set goals
- Worked flexible hours; night, weekend, and holiday shifts
Education
Certificate - Jewelry, Color Stone, & Diamond Essentials
Gemological Institute of America
Carlsbad, CA02.2007
High School Diploma -
South Forsyth High School
Cumming, GA08.2003
Skills
- De-escalation Techniques
- Inbound and Outbound Calling
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Creative Problem Solving
- Product Knowledge
- Upselling Products and Services
- Call Volume and Quality Metrics
- Issue and Complaint Resolution
- Proficient in Microsoft Office
Certification
Accredited Jewelry Professional
Timeline
Customer Service Agent
Signet Jewelers
10.2019 - 11.2021
Receptionist
European Collision Repair
08.2015 - 02.2018
Sales Associate
Rubin Brothers Diamonds
09.2011 - 08.2015
Sales (David Yurman & John Hardy Specialist)
Brown & Company Jewelers
11.2005 - 02.2008
Certificate - Jewelry, Color Stone, & Diamond Essentials
Gemological Institute of America
High School Diploma -
South Forsyth High School
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