Leslie D. Pina

• Ensured compliance with all relevant rules and regulations governing data entry activities.
• Utilized specialized software applications related to the job role.
• Prepared summaries of daily work completed for review by supervisors.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Maintained updated knowledge of industry trends related to data entry operations.
• Created spreadsheets to track data entries.
• Updated existing records with new or revised information as needed.
• Processed customer orders accurately and in a timely manner.
• Identified discrepancies between source documents and entered data.
• Followed up on pending tasks until completion.

1.Take inbound and make outbound calls to customers.

2.Respond to questions and concerns that customers may have.

3. Be an active listener, have an outgoing personality, be able to problem solve and adapt to any mood or situation that may arise during the call, multitask, and have organizational skills.

• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
• Offered resolutions to de-escalate calls and solve customer issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.