Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Training
Languages
Timeline
Generic

Leslie Garcia Carrion

Port Orange,USA

Summary

Seeking a management position that I can utilize my experience for the present and future in my career. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Thrive in high-pressure, deadline – driven environments. Talent for quickly mastering technology. Diplomatic and tactful with professionals of different industries. Accustomed to handling sensitive, confidential records and information.


Overview

28
28
years of professional experience

Work History

3rd Year Electrical Apprentice

Alltec Electric, LLC
02.2021 - Current
  • Owner / Electrical Apprentice
  • Prepare projects bids
  • Work with Build Topia / Trade Topia
  • Managed and motivated employees to be productive and engaged in work.
  • Work directly with CM's and to achieve timelines
  • Demonstrated flexibility in adapting to various work environments including indoor/outdoor settings under diverse weather conditions when necessary.
  • Installed and mounted electronic controls, devices, panels, sensors and components.
  • Gained hands-on experience in various aspects of the electrical trade through diverse project assignments during apprenticeship program.
  • Inspected installation sites and studied work orders, building plans and installation manuals and pinpointed materials requirements.
  • Showcased proficiency in utilizing hand tools, power tools, and equipment specific to the electrical trade during daily tasks.
  • Improved team collaboration by actively participating in toolbox talks, safety meetings, and ongoing training sessions within the company culture.
  • Supported the successful completion of projects by interpreting blueprints, schematics, and technical documents.
  • Maintained a clean work environment while performing tasks such as conduit bending, cable pulling, and device mounting.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Terminated wiring and connected circuits with correct techniques.

Group Sales Manager – Small Group 10-50 Room on Peak

The Condado Plaza Hilton
05.2015 - 10.2020
  • Prepare customized proposals/bids for each individual client needs
  • Sales Calls/Blitz in order to drive more business
  • Work in conjunction with various departments of the hotel to make sure everything is executed properly before, during and even after the group has left
  • Coordinate meetings and Site Inspections
  • Working directly with all stateside market from 10-50 rooms on peak
  • Latin America, Wholesaler, Travel Agencies, and International Market
  • Attend tradeshows in order to promote our property and Puerto Rico as a destination

Senior Wedding Catering Manager

Conrad Condado Plaza Hotel
10.2012 - 05.2015
  • Pre planning with couples for their special day
  • Responsible for reaching and exceeding my quarterly and yearly goals set
  • My role was working with wedding above 50 persons Local and Stateside
  • Preparing Food & Beverage & Rooms Proposals & Contract along with BEO’s done in order to coordinate accordingly for the day of the event with the Kitchen, banquets staff etc
  • Working directly with Banquet managers and kitchen the day of
  • Coordinate meetings and Site Inspections
  • Concentrate on closing the business on a timely manner
  • Solicitation
  • Attending Wedding Events & Tradeshows to promote the hotel as a Wedding Destination Local & US
  • Coordinate special events for Wedding Coordinate in order to promote the hotel (2 a year)
  • Promoted to Group Sales Manager in May 10, 2015

Executive Administrative Assistant

Conrad Condado Plaza Hotel
05.2003 - 10.2012
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Screen guest complaints / follow up with empathy, resulting in increased loyalty and repeat business while working hand-in-hand with General Manager
  • Coordinate meetings
  • Travel arrangements schedule/appointment for my direct supervisor and for our Corporate offices
  • Full empowerment on guest complaints resolution
  • Filing / Answering phones / Site Inspections
  • Support in other departments (Concierge, Front Desk, reservations)
  • Reservations / Meet & Greet
  • Payroll (Sales, Catering, Food & Beverage, Rooms & Executive Committee)
  • Responsible for all Purchasing (Sales, Catering & Rooms)
  • Inventory
  • Responsible for organizing collateral material for MOR’s (Meeting Operational Review) for GM & LXR owners and Stock Holders
  • Recruiting (Administrative Assistants)
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Administrative Assistant II / Sales Department

Wyndham Condado Plaza Hotel & Casino
04.2001 - 05.2003
  • Assisting Three (3) Sales Managers, each have different territories
  • Directly involved with clients
  • Involved in the preparation of Marketing Plan 2001, 2002 & 2003
  • Filing, Phones and other Administrative Assistant duties
  • Preparing Contract & Proposals for clients
  • Coordinate meetings
  • Room Reservations

Delphi Coordinator / Sales Department

Wyndham Condado Plaza Hotel
02.2000 - 04.2001
  • Worked directly with the Director of Sales & Marketing
  • Preparation of Marketing Plan for 2001, 2002 & 2003
  • Processing reports, Incentives for the managers, End of Month reports (Budget & Revenue for the hotel)
  • Auditing Delphi system (Group sales & Catering bookings)
  • Block space for events
  • Revenue Management
  • Room Reservations

Casino Hospitality

Wyndham Condado Plaza Hotel & Casino
09.1999 - 02.2000
  • Serviced casino clients
  • Transportation arrangements
  • Credit reports, CTR’s casino clients (credit approvals)
  • Involved with Marketing directly (Stateside, Locals and Latin America)
  • Room Reservations

Marketing Host / Casino Hospitality

Wyndham El San Juan Hotel & Casino
06.1997 - 01.1999
  • Serviced casino clients
  • Transportation arrangements
  • Credit reports, CTR’s casino clients (credit approvals)
  • Involved with Marketing directly (Stateside, Locals and Latin America)
  • Room Reservations

Education

High School Diploma -

Bonita High School
LaVerne, CA
01.1993

Skills

  • Build Topia / Trade Topia
  • HIS / SMS Host (Springer Miller Reservations Systems)
  • OnQ reservations system
  • Microsoft Word Proficiency
  • Excel
  • Outlook
  • Delphi
  • ADP Timesaver
  • Hotelier System Proficiency
  • Procurement (Purchasing System)
  • Birch Street (Purchasing System)
  • UPS Campus Ship
  • Social Media Training
  • Ability to motivate
  • Ability to supervise customer service employees
  • Team player

Accomplishments

  • 2016 Manager of the Quarter Award
  • 2015 Manager of the Year Award

Hobbies and Interests

  • Spending time with the family and grandkids
  • Exercise
  • Riding Motorcycles
  • Beach
  • Movies

Training

  • Wyndham Golden Rules
  • Be the Brand Training
  • Empowerment Training
  • HIS Reservations System
  • Customer Service Certification
  • CPR Training (2 times)
  • LXR Code of Service
  • LXR Philosophy
  • Bloodborne Pathogens
  • LXR Leadership Training
  • Conrad Brand Trainings
  • Hilton Brand Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

3rd Year Electrical Apprentice

Alltec Electric, LLC
02.2021 - Current

Group Sales Manager – Small Group 10-50 Room on Peak

The Condado Plaza Hilton
05.2015 - 10.2020

Senior Wedding Catering Manager

Conrad Condado Plaza Hotel
10.2012 - 05.2015

Executive Administrative Assistant

Conrad Condado Plaza Hotel
05.2003 - 10.2012

Administrative Assistant II / Sales Department

Wyndham Condado Plaza Hotel & Casino
04.2001 - 05.2003

Delphi Coordinator / Sales Department

Wyndham Condado Plaza Hotel
02.2000 - 04.2001

Casino Hospitality

Wyndham Condado Plaza Hotel & Casino
09.1999 - 02.2000

Marketing Host / Casino Hospitality

Wyndham El San Juan Hotel & Casino
06.1997 - 01.1999

High School Diploma -

Bonita High School

Similar Profiles

CREATE PROFILE
Leslie Garcia Carrion