Michelle Schutt
Port Orange,USA
Summary
Results-driven Customer Service Representative with extensive experience in account management and inquiry resolution. Proficient in conflict resolution and communication, ensuring enhanced customer satisfaction and loyalty. Demonstrated ability to exceed performance metrics in high-pressure environments while maintaining a proactive approach to problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sun Coast Roofing
06.2025 - 11.2025
- Enhanced customer satisfaction through effective complaint resolution and communication.
- Educated clients on roofing services, ensuring informed maintenance decisions.
- Efficiently processed orders and scheduled timely service appointments.
- Collaborated with team to elevate customer satisfaction strategies and outcomes.
- Resolved issues promptly, promoting high customer satisfaction with friendly service.
- Maintained comprehensive records of customer interactions for accurate future reference.
Customer Service Representative
Medicareinsurance.com
01.2022 - 06.2025
- Managed customer accounts using CRM software effectively.
- Resolved complaints through active listening and problem-solving skills.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand their needs and resolve issues.
- Utilized the job-related software to prepare change of address records.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
School Janitor
ABM Industries
06.2019 - 10.2022
- Ensured cleanliness of classrooms and common areas on a daily basis.
- Executed safe operation of cleaning equipment and tools for optimal results.
- Maintained stocked supplies in restrooms and break rooms to enhance convenience.
- Collaborated with staff to swiftly resolve facility maintenance issues as needed.
- Conducted inspections to uphold hygiene standards throughout the school premises.
- Recorded usage of cleaning chemicals accurately for safety compliance.
Pharmacy Technician
Rite Aide Pharmacy
04.2017 - 12.2018
- Streamlined prescription order processing for efficient patient pick-up and delivery.
- Assisted in compounding medications, enhancing sterile product preparation accuracy.
- Managed inventory levels by efficiently ordering and restocking essential supplies.
- Ensured patient safety by checking expiration dates on dispensed medications.
- Provided exceptional customer service by addressing patient inquiries regarding medications.
- Reported discrepancies in medication orders to pharmacists for immediate resolution.
Education
Pharmacy License -
07.2017
Associate of Science - Paralegal Studies
09.2012
Skills
- Client relationship management
- Complaint resolution
- Service appointment scheduling
- In-depth product knowledge
- Order processing
- Attention to detail
- Call center experience
- Prioritization
- Communication skills
- Team collaboration
- Active listening
- Record preparation
- Complaint handling
- Microsoft outlook
- Customer service
- Office equipment proficiency
- Medical terminology
- Email management
- Credit card payment processing
- Punctuality and reliability
- Computer proficiency
- Microsoft Excel
- Scheduling
- Report generation
- Document control
- Researching
- Typing proficiency
- Spreadsheets
- Recordkeeping strengths
- Appointment scheduling
- Customer support strategies
- Retail sales customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Payment processing
- Follow-up skills
- Paperwork processing
- Professional telephone demeanor
- Clerical support
- Technical support
- Account updating
- Research
- Proofreading
Certification
- Pharmacy Technician Licence
- PTCB Certification
- Associates of Science Paralegal Studies
Timeline
Customer Service Representative - Sun Coast Roofing
06.2025 - 11.2025
Customer Service Representative - Medicareinsurance.com
01.2022 - 06.2025
School Janitor - ABM Industries
06.2019 - 10.2022
Pharmacy Technician - Rite Aide Pharmacy
04.2017 - 12.2018
Carrinton College - Associate of Science, Paralegal Studies
Rite Aid Pharmacy - Pharmacy License,