Leslie J. Martinez
Brooklyn,NY
Summary
Dynamic and dedicated professional with extensive experience in delivering high-quality service in busy settings. Proven ability to enhance customer satisfaction through effective communication and efficient multitasking. Bilingual in English and Spanish, committed to fostering positive environments while delivering accurate and prompt service. Brings focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Counter Server
Via Ponte Pizzeria & Trattoria
01.2022 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
Counter Server
Michael's Pastry Shop
04.2021 - 03.2025
- Managed multiple tasks in high-volume environment.
- Took and processed over customer orders.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Tutor, Special Needs Students
Private Tutoring
09.2020 - 06.2021
- Developed strong relationships with student and their family fostering open communication channels to address individual concerns and progress updates.
- Managed challenging behaviors effectively by implementing clear expectations, consistent consequences, and positive reinforcement strategies for student.
- Enhanced learning experiences for special needs student by implementing individualized education plans tailored to their unique requirements.
- Contributed to a positive learning environment for student by fostering a culture of inclusivity, empathy, and respect throughout tutoring session.
Education
Psychology
Hunter College
New York, NY06-2025
High School Diploma -
Brooklyn College Academy
New York, NY06-2021
Skills
- Team player
- Effective communication
- Excellent work ethic
- Customer service
- Accuracy and efficiency
- Product knowledge
- Quick learner
- Efficient multitasking
- Bilingual (English & Spanish)
Timeline
Counter Server
Via Ponte Pizzeria & Trattoria
01.2022 - Current
Counter Server
Michael's Pastry Shop
04.2021 - 03.2025
Tutor, Special Needs Students
Private Tutoring
09.2020 - 06.2021
Psychology
Hunter College
High School Diploma -
Brooklyn College Academy
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