Leslie Marquez
Eagle,CO
Summary
Personable and upbeat Front Desk Coordinator applying excellent customer service skills by informing guests of services available at hotel and amenities in surrounding area. Articulate phone presentation and an upbeat and positive attitude. Strong communication and excellent organization skills. Organized receptionist bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise and ability to quickly learn new processes.
Overview
10
10
years of professional experience
Work History
DENTAL ASSISTANT
Colorado Dental Assistant LLC
Colorado Springs, CO
12.2019
- Certified Dental Assistant
FRONT DESK AGENT / ASSISTANT GENERAL MANAGER
Best Western Plus
Eagle, CO
07.2019 - 08.2025
- Processed transactions by collecting and posting credit card information.
- Managed guest reservations and room assignments.
- Ensured brand representation through consistent quality and service excellence.
- Supported guests and provided assistance with problems.
- Coordinated with housekeeping or maintenance departments to help resolve room problems.
- Supported clients in accessing available hotel offerings.
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.
- Streamlined procurement of departmental necessities, focusing on snacks and breakfast essentials.
- Managed schedules for all employees
- Fixed time
CASHIER
Stop n save
Edwards, CO
02.2017 - 08.2017
- Processed cash register transactions, inputted product costs, and gave back change.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Greeted customers and provided prompt and friendly service.
- Bagged and packaged customer orders and purchases.
- Solved complaints by customers and issued credits for returned merchandise.
HOSTESS/CASHIER/BARISTA/BUSSER
Northside kitchen & Cafe
Avon, CO
09.2015 - 01.2017
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Escorted guests to tables, provided menus, and discussed daily specials.
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts.
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food.
- Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions.
- Set up and cleared tables at peak times to seat patrons more quickly.
- Greeted and interacted with new and regular customers.
- Sold coffee, tea blends, and brewing equipment, highlighting differences between items and educating customers about brewing methods.
Education
Certified Dental Assistant -
Colorado Dental Assistant LLC
Colorado Springs, CO12.2019
Skills
- Customer service
- Front desk management
- Transaction processing
- Revenue management
- Strategic planning
- Process transactions
- Multi-tasker
- Team worker
- Active
- Friendly
- Communicative
- Fast Learner
- Stress Management
- Interpersonal
- Communication
Languages
Spanish
Native or Bilingual
Timeline
DENTAL ASSISTANT
Colorado Dental Assistant LLC
12.2019
FRONT DESK AGENT / ASSISTANT GENERAL MANAGER
Best Western Plus
07.2019 - 08.2025
CASHIER
Stop n save
02.2017 - 08.2017
HOSTESS/CASHIER/BARISTA/BUSSER
Northside kitchen & Cafe
09.2015 - 01.2017
Certified Dental Assistant -
Colorado Dental Assistant LLC