Leslies Suarez Japa
Lowell,MA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Site Manager
Community Teamwork Inc.
Lowell, MA
02.2022 - Current
- Became a supportive figure for the children by creating a positive and nurturing environment
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved parent complaints and issues promptly, maintaining a positive relationship.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Group Leader
Community Teamwork Inc.
Lowell, MA
10.2019 - 02.2022
- Maintained a high level of communication between group members and other departments.
- Provided a safe, secure and nurturing environment for children to learn and play in.
- Developed an understanding of each child's individual needs through observation techniques and interactions.
- Created positive relationships with parents and guardians to ensure their trust in our services.
- Provided guidance to co-workers regarding best practices when dealing with challenging situations involving children.
- Organized age appropriate games, activities, and lesson plans weekly to keep children engaged in a fun learning environment
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06-2021
Skills
- Fluent Spanish Communication Skills
- Microsoft Office and Outlook proficiency
- Communication
- Staff Training and Development
- Team Leadership
- Time Management
- Decision-Making
- Professionalism
- Human resources understanding
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- licensed cosmetologist
- 51A/mandated reporter certification
- FirstAid/CPR certification
References
References available upon request.
Timeline
Site Manager
Community Teamwork Inc.
02.2022 - Current
Group Leader
Community Teamwork Inc.
10.2019 - 02.2022
High School Diploma -
Greater Lowell Technical High School
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