Dynamic Customer Service Representative with a proven track record at Escoto Brokers, excelling in inventory management and client communication. Skilled in data entry and critical thinking, I ensure operational efficiency and accuracy, consistently enhancing customer satisfaction and streamlining processes. Proficient in Microsoft Excel, I effectively coordinate shipments and manage documentation.
• Managed inbound and outbound inventory in the warehouse, ensuring accuracy and compliance with procedures.
• Maintained direct communication with clients to coordinate shipments and address operational inquiries.
• Prepared and handled outbound documentation based on shipment destination (domestic and international).
• Scheduled appointments and coordinated deliveries by tracking purchase order (PO) numbers.
• Monitored and responded to calls and emails to ensure smooth operational flow.