Lesly Espinoza Salas
Tomball,TX
Summary
Dependable bilingual customer service representative with two years experience, in a fast-paced work environment. Committed to delivering exceptional support and building positive relationships. Skilled in problem solving, active listening, and communication, seeking to leverage these abilities to enhance the customers experience.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
Channelview, TX
01.2020 - 12.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Education
Highschool - Highschool
Liceo Puente De Piedra
Costa Rica 11.2019
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Guest Relations
- Guest accommodations
- Listening Skills
- Administrative Skills
- Reservation Systems
- Microsoft Office
- Room assignments
- Documentation
- File Management
- Tourism Knowledge
- Invoicing and Billing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Fairfield Inn And Suites Marriott
01.2020 - 12.2021
Highschool - Highschool
Liceo Puente De Piedra