Overview
Work History
Education
Skills
Timeline
Generic

Lesly Ishimwe

Columbia,MO

Overview

2
2
years of professional experience

Work History

Behavioral Health Technician

Fulton State Hospital
Fulton, Missouri
09.2023 - 03.2025
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Led individual and group therapy supporting prescribed procedures.
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Documented behavioral incidents to keep accurate records.
  • Completed patient reports daily and submitted to management for evaluation.
  • Updated and maintained databases with current information.

Customer Service Representative

Boost Mobile
Columbia, MO
06.2023 - 10.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Associate of Science - Information Technology

Adventist University of Central Africa
RWANDA
11-2021

Skills

  • Customer service
  • Microsoft office
  • Digital markerting
  • Customer Database Management
  • Cash Register Operation
  • Others;first aid, case management,mental&behavioral healthcare

Timeline

Behavioral Health Technician

Fulton State Hospital
09.2023 - 03.2025

Customer Service Representative

Boost Mobile
06.2023 - 10.2023

Associate of Science - Information Technology

Adventist University of Central Africa
Lesly Ishimwe