Lesly Junes
Summary
Reliable and upbeat team member successful at promoting customer loyalty and satisfaction. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Team Member
Menards
02.2023 - 08.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Reduced instances of shoplifting by vigilantly monitoring store floor.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
PM Supervisor
Joe Donut
10.2020 - 08.2022
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Delivered top quality customer service while managing multiple tasks.
- Greeted customers and offered immediate assistance to help locate and purchase desired foods/beverages.
Education
Bachelors of Biochemistry - Biochemistry
Illinois State University
Normal, IL05.2026
High School Diploma -
Lane Technical College Prep
Chicago06.2022
Skills
- Customer Service
- Problem-solving abilities
- Friendly, Positive Attitude
- Fluent Bilingualism
- Team Leadership
- Upselling strategies
- Quick Learner
Certification
Illinois Food Handlers Card
CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Front End Team Member
Menards
02.2023 - 08.2024
PM Supervisor
Joe Donut
10.2020 - 08.2022
Bachelors of Biochemistry - Biochemistry
Illinois State University
High School Diploma -
Lane Technical College Prep
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