Lesly Martinez
GA
Summary
I am a highly skilled and results-oriented Customer Service Representative with over 7 years of experience in delivering top-tier customer support across diverse sectors. I demonstrate an exceptional ability to manage complex customer interactions with a focus on delivering outstanding service and achieving high levels of customer satisfaction. I am proficient in utilizing advanced CRM systems to enhance customer relationship management and streamline operations. I possess excellent communication, problem-solving, and conflict resolution skills, ensuring efficient and effective resolution of customer issues. I am known for my strong work ethic, attention to detail, and ability to thrive in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
U-Haul
, GA
09.2025 - Current
- Answer incoming customer inquiries promptly via phone, email, or chat.
- Assist customers with rental reservations, billing questions, account updates, and troubleshooting.
- Resolve customer concerns efficiently while maintaining professionalism and empathy.
- Document interactions and transactions accurately in the company database.
- Follow company policies and compliance guidelines in all communications.
Customer Service Representative
Dr.wireless
03.2023 - 10.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Atlanta royal roofing
, GA
04.2021 - 11.2022
- Handle inbound customer calls, emails, and chat inquiries in a professional and courteous manner.
- Meet or exceed performance metrics, such as response time and customer satisfaction ratings.
- Stay informed about company products, services, and policies.
- Maintain detailed and accurate records of customer interactions.
Sales Associate
Saks OFF 5TH
10.2017 - 08.2018
- Provide detailed product information and recommendations to customers.
- Meet or exceed sales targets and performance metrics.
- Participate in regular inventory counts and report discrepancies to management.
- Stay informed about new products, promotions, and store policies.
Sales Associate
Green Leafs
12.2016 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Diploma - Science
Berkmar High School
Lilburn, GASome College (No Degree) - Data Science
Georgia Gwinnett College
Lawrenceville, GAEsthetician - Esthetics
Hogan Institute of Esthetics And Cosmetology
Lilburn, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Online chat support
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
Languages
- Spanish
- English
Timeline
Customer Service Representative
U-Haul
09.2025 - Current
Customer Service Representative
Dr.wireless
03.2023 - 10.2025
Customer Service Representative
Atlanta royal roofing
04.2021 - 11.2022
Sales Associate
Saks OFF 5TH
10.2017 - 08.2018
Sales Associate
Green Leafs
12.2016 - 07.2017
Diploma - Science
Berkmar High School
Some College (No Degree) - Data Science
Georgia Gwinnett College
Esthetician - Esthetics
Hogan Institute of Esthetics And Cosmetology