Lesly Munoz
Summary
Dynamic Team Leader with a proven track record at Whataburger, enhancing customer satisfaction and team productivity through effective communication and strategic planning. Skilled in workload management and fluent in two languages, I consistently achieved sales targets while resolving escalated issues, fostering a motivated and high-performing team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Whataburger
10.2015 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Sales Supervisor
Party City
06.2020 - 12.2020
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
High School Diploma -
Legacy High School
Tyler Texas06-2018
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Fluent in two languages
- Proficient in medical terminology
- Fundamental clinical procedures
- Venipuncture/blood draw
- Vital signs
Certification
Basic Life Support (BLS)Certification
Intravenous (IV) Certification
Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Sales Supervisor
Party City
06.2020 - 12.2020
Team Leader Manager
Whataburger
10.2015 - Current
High School Diploma -
Legacy High School
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