Lesly RIOS
Las Cruces,NM
Summary
Results-driven Regional Manager with a proven track record at Matteo’s Mexican Food, excelling in operational efficiency and team leadership. Bilingual in English and Spanish, I foster exceptional customer experiences while driving continuous improvement initiatives. Adept at resolving conflicts and enhancing team performance, I am committed to delivering outstanding service and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Regional Manager
MATTEO’S MEXICAN FOOD
04.2018 - 05.2025
- Managed day-to-day operations of multiple restaurant locations, ensuring high standards of service, cleanliness, and quality.
- Led and motivated a team of employees, overseeing staff recruitment, training, and performance evaluations.
- Developed and implemented operational strategies to improve efficiency and profitability.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Member Agent
White Sands Federal Credit Union
01.2024 - 07.2024
- Handled cash deposits, withdrawals, transfers, loan payments, and check cashing ensuring accuracy and compliance with credit union polices.
- Assisted members with opening accounts, closing accounts, resolving online banking issues, applying for loans while ensuring member satisfaction throughout each process.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Hatch Valley High School
Hatch, NM05-2019
Skills
- Fluent in English and Spanish
- Communication Skills
- Leadership Skills
- Teamwork
- Adaptability
Timeline
Member Agent
White Sands Federal Credit Union
01.2024 - 07.2024
Regional Manager
MATTEO’S MEXICAN FOOD
04.2018 - 05.2025
High School Diploma -
Hatch Valley High School
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