Lesly Rivas
Inkster,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Benihana Restaurant
Troy, MI
09.2019 - 03.2022
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Checked and restocked server areas and organized and got change for front counter.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations and communicated changes to guests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Used cash registers and credit card machines to cash out customers.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Managed event contracts, estimates, event profiles and post-event summaries.
- Recorded available tables after seating each party using specialized seating software.
- Managed over 50 costumer calls per day.
Cashier Specialist
Dollar Castle Inc.
Garden City, MI
05.2018 - 07.2019
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Created price tags and merchandise signs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Business Administration - Business Administration And Management
Henry Ford College
Dearborn, MI2025
High School Diploma -
Garden City High School
Garden City, MI06.2019
Skills
- Table Assignment Management
- Self-Motivated
- Flexible and Adaptable
- Front- and Back-of-House Coordination
- Cleaning and Sanitizing
- Reliable and Trustworthy
- Time Management and Prioritization
- Multitasking and Prioritization
- Warm and Welcoming
- Personable and Friendly
- Company Policy Compliance
- Active Listening and Communication
- Team Player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Benihana Restaurant
09.2019 - 03.2022
Cashier Specialist
Dollar Castle Inc.
05.2018 - 07.2019
Associate of Business Administration - Business Administration And Management
Henry Ford College
High School Diploma -
Garden City High School