Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LESLY HERNANDEZ

Jonesboro,GA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Georgia Department of Public Health
Atlanta, GA
10.2024 - Current
  • - Manage high-volume client inquiries regarding public health programs
  • - Assist clients in navigating healthcare services and resources
  • - Resolve issues efficiently while maintaining professionalism
  • - Maintain accurate documentation in compliance with policies
  • Assisted clients in navigating public health resources and services efficiently.

Leasing Agent

Veracruz Apartments
Forest Park , GA
03.2023 - 07.2024
  • - Managed lease agreements and ensured compliance
  • - Coordinated move-ins and supported new residents
  • - Resolved tenant concerns and maintenance issues
  • - Built strong relationships to support occupancy goals
  • Coordinated tenant move-ins and move-outs, streamlining transition processes.
  • Assisted in resolving tenant complaints, ensuring timely and effective communication.

Lead Warehouse Associate

Elite Ops
Fairburn, GA
01.2021 - 02.2023
  • - Led warehouse operations and improved shipment efficiency
  • - Trained new employees on safety and procedures
  • - Coordinated logistics and inventory management
  • - Maintained organized and safe work environment
  • Strengthened team cohesion and productivity through regular performance evaluations, feedback sessions, and training programs.

Education

High School Diploma -

Basix Knowledge
Ellenwood, GA
05.2023

Skills

  • Customer Service
  • Operations Support
  • Administrative Tasks
  • Problem Solving
  • Communication
  • Team Leadership
  • Data Entry
  • Microsoft Office
  • Time Management
  • Data entry
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Georgia Department of Public Health
10.2024 - Current

Leasing Agent

Veracruz Apartments
03.2023 - 07.2024

Lead Warehouse Associate

Elite Ops
01.2021 - 02.2023

High School Diploma -

Basix Knowledge