Leslye Sanchez
Tomball,TX
Summary
Dynamic Service Advisor with a proven track record at Tom Peacock Nissan, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and problem-solving. Skilled in multitasking and organization, ensuring trust and loyalty in every service operation for improved efficiency.
Overview
1
1
year of professional experience
Work History
Service Advisor
Tom Peacock Nissan
02.2024 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Receptionist
Tom Peacock Nissan
Houston, TX
06.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Klein Oak High School
Houston, TX06.2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Handling customer complaints
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Tom Peacock Nissan
02.2024 - 09.2024
Receptionist
Tom Peacock Nissan
06.2023 - 02.2024
Klein Oak High School