Lesly Yvette Carlos Garces
Mercedes ,TX
Summary
Dynamic Assistant Store Manager at Los Pinos Hardware with a proven track record in driving sales growth and enhancing customer experience. Skilled in inventory control and team leadership, I implemented promotional strategies that boosted foot traffic and improved customer satisfaction ratings. Committed to fostering a positive work culture and achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Los Pinos Hardware
Mercedes, TX
12.2024 - 11.2025
- Supervised daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and developed staff to enhance product knowledge and improve sales techniques.
- Implemented promotional strategies that increased foot traffic and boosted overall sales performance.
- Analyzed sales data to identify trends, driving adjustments in merchandising strategies for improved profit margins.
- Coordinated with vendors to maintain stock levels, negotiating favorable terms to reduce costs effectively.
- Resolved customer complaints promptly, fostering a positive shopping experience and enhancing brand loyalty.
- Established operational procedures that improved team efficiency and streamlined workflow processes across departments.
- Led staff meetings to communicate goals, share updates, and motivate team members towards achieving targets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Spanish Interpreter
Language Line Services
Mercedes, TX
01.2025 - 10.2025
- Facilitated clear communication between Spanish-speaking clients and service providers.
- Translated documents and materials ensuring cultural relevance and accuracy.
- Assisted in resolving client inquiries through effective interpretation services.
- Maintained confidentiality while handling sensitive information during sessions.
- Adapted quickly to diverse contexts, enhancing service delivery efficiency.
- Ensured compliance with industry standards and best practices in interpretation.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
Customer Service Representative
ACT
Harlingen, TX
05.2020 - 11.2024
- Delivered exceptional customer support through multiple channels, ensuring prompt resolution of inquiries.
- Trained and mentored new staff on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Collaborated with cross-functional teams to enhance product knowledge among representatives.
- Managed complex customer issues, facilitating resolutions that aligned with company policies and standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Atento
Pharr, TX
08.2017 - 03.2020
- Implemented strategies that improved response times for customer inquiries by streamlining workflows.
- Developed training materials for ongoing staff education on system updates and service enhancements.
- Led initiatives to improve customer satisfaction scores through targeted feedback analysis and actionable recommendations.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Teleperformance USA
Edinburg, TX
07.2013 - 07.2017
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer support through multiple channels, ensuring prompt resolution of inquiries.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Loan Manager
Mid Valley Finance
Mercedes, TX
02.2011 - 04.2013
- Evaluated loan applications to determine creditworthiness and compliance with regulations.
- Developed and implemented streamlined processes for loan approval, enhancing efficiency.
- Mentored junior staff on best practices in loan processing and customer service.
- Collaborated with cross-functional teams to address client concerns and improve service delivery.
- Analyzed market trends to inform strategic lending decisions and product offerings.
- Ensured adherence to internal policies and industry regulations during underwriting processes.
- Managed relationships with clients, providing guidance throughout the loan lifecycle.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
Education
Medical Office Clerk
South Texas College
McAllen, TX05.2010
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems operations
- POS systems
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Goals and performance
- Display setup
- Loss prevention
- Sales expertise
- Sales techniques
- Relationship building and management
- Sales growth
- Issue resolution
- Transaction processing
- Strategic merchandising
- Sales strategies
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Language Line Services
01.2025 - 10.2025
Assistant Store Manager
Los Pinos Hardware
12.2024 - 11.2025
Customer Service Representative
ACT
05.2020 - 11.2024
Customer Service Representative
Atento
08.2017 - 03.2020
Customer Service Representative
Teleperformance USA
07.2013 - 07.2017
Loan Manager
Mid Valley Finance
02.2011 - 04.2013
Medical Office Clerk
South Texas College