Lesmarie Melendez
Farmersville,TX
Summary
Results-oriented professional with a proven track record in enhancing customer satisfaction at Triple-S Health Insurance. Expertise in sales and service excellence has led to effective issue resolution and improved client relationships. Demonstrated skills in inbound and outbound calling, coupled with strong teamwork and customer support capabilities, contribute to consistent high-quality outcomes in both retail sales and customer service.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
Boyd Elementary School
Allen, TX
08.2022 - Current
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Maintained accurate records of student attendance and grades.
Associate Customer Service
UPS Store
Plano, TX
07.2021 - 07.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
Call Center Customer Service Representative
Triple-S Health Insurance
San Juan, PR
08.2016 - 06.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Demonstrated excellent listening skills while interacting with customers.
- Worked collaboratively within a team environment to meet departmental goals.
Tele Sales Representative
T-Mobile Puerto Rico
05.2012 - 07.2016
- Consulted with customers to determine best methods to resolve service and billing issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Documented conversations with customers to track requests, problem and solutions
- Educated customers on special pricing opportunities and company offerings
Education
BBA - Computer Science
Caribbean University
Bayamon, Puerto Rico06-2007
Skills
- Sales Knowledge
- Retail Sales Expertise
- Service Excellence
- Inbound and Outbound calling
- Customer Support Expertise
- Flexible Collaborator
Timeline
Assistant Teacher
Boyd Elementary School
08.2022 - Current
Associate Customer Service
UPS Store
07.2021 - 07.2022
Call Center Customer Service Representative
Triple-S Health Insurance
08.2016 - 06.2020
Tele Sales Representative
T-Mobile Puerto Rico
05.2012 - 07.2016
BBA - Computer Science
Caribbean University
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