Lisa Wolf
Tucson,AZ
Summary
To use my knowledge and experiences to effectively do the tasks put to me in an efficient and timely manner while not compromising the quality of attention and care I give to the customer.
Responsive and resourceful professional knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager of Operations
Peter Piper Pizza Inc
Tucson, AZ
04.2025 - 09.2025
- Assisted in managing daily operations and improving efficiency across departments.
- Coordinated staff schedules to ensure optimal coverage and productivity levels.
- Implemented training programs to enhance team skills and operational knowledge.
- Monitored inventory levels and facilitated timely restocking of essential supplies.
- Developed standard operating procedures to streamline workflows and enhance compliance.
- Led team meetings to discuss operational updates and address employee concerns.
- Collaborated with management to identify areas for process improvement and innovation.
- Supported budgeting efforts by tracking expenses and analyzing resource allocation.
- Resolved customer complaints in a professional and courteous manner.
- Monitored employee attendance records and took appropriate action when necessary.
- Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
- Managed teams responsible for maintaining equipment used in daily operations.
- Ensured compliance with all health, safety, and environmental regulations.
- Tracked comment card data, logging information to identify marketing trends, needs for improvement, and guest satisfaction.
- Conducted regular performance reviews of staff members, providing coaching and feedback as needed.
- Created weekly schedules to maximize efficiency while ensuring adequate coverage of shifts.
- Identified cost savings initiatives that could be implemented across the organization's operations.
Sales Remote and Customer Support Specialist
ExtraSpace Storage
Tucson, Arizona
03.2024 - 04.2025
- Assisted customers with inquiries about storage unit availability and pricing.
- Processed rental agreements and payment transactions efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions in the system.
- Educated customers on storage policies, procedures, and safety guidelines.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Handled incoming calls and emails promptly to address customer needs.
- Supported facility management by keeping the office organized and welcoming for clients.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems, and solutions using 2-3 monitors in my home office, I also did training and mentoring other agents because my sales and metrics were in the top 1 percent within 2 months in the company. Did Zoom and Teams meetings and took between 200-400 calls a day. Manager was Ruth Abala her email is : Ruthiea040@gmail.com Phone # 801-300-6553
Call Receiver
AAA MOUNTAIN WEST GROUP
Tucson, Az
06.2022 - 01.2024
- Call receiver position that was remote.
- Duties included dispatch and receive calls coming in for roadside assistance, using programs and computer software to find and locate member, check safety and manually put in calls for members for roadside services.
- Detailed notes for drivers and assist members with any questions related to their membership.
- Manager David Keeler 602-649-6213
- Managed incoming calls and inquiries for customer assistance and support.
- Coordinated scheduling and dispatching of service personnel to client locations.
- Maintained accurate records of customer interactions in CRM system.
- Provided detailed product information to assist customers with their needs.
- Resolved customer issues by evaluating options and providing effective solutions.
- Collaborated with team members to enhance service delivery processes.
- Assisted in developing communication scripts for improved customer engagement.
Assistant GM/Sales
CACTUS JACKS TUCSON
Tucson, AZ
03.2015 - 05.2022
- Service and sales as well as customer contact.
- All managerial duties including: open and closing protocols, large cash bank drops, financing, sales and service writing software.
- Inventory, sales contracts, ordering for service and ticket software.
- General manager - Joe Rosanio 520-433-2437 cell
- Oversaw daily operations and maintained high service standards.
- Implemented training programs for new employees to enhance team performance and service quality.
- Facilitated communication between departments to streamline processes and improve workflow.
- Resolved customer complaints promptly, ensuring a positive dining experience for guests.
- Developed marketing strategies to promote special events and increase customer engagement.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
Education
BA - English
UCLA Extension
AA - English
Moorpark College
LPN -
Anderson Medical Career College
Skills
- Computer knowledge
- Tech knowledge
- Customer service
- Phone etiquette
- Upper management skills
- Service skills
- Finance knowledge
- Sales knowledge
- Car industry knowledge
- Nursing background
- Operations management
- Inventory management
- Standard operating procedures
- Process improvement
- Compliance monitoring
- Customer relationship management
- Team collaboration
- Staff scheduling
- Performance evaluation
- Cost savings initiatives
- Problem solving
- Effective communication
- Employee training
- Conflict resolution
- Community engagement
- Operational efficiency
- Sales support
- Facilities management
- Budget development
- Workforce planning
- Scheduling coordination
- Policy enforcement
- Logistics planning
- Business forecasting
- Scheduling and coordination
- New employee hiring
Timeline
Assistant General Manager of Operations
Peter Piper Pizza Inc
04.2025 - 09.2025
Sales Remote and Customer Support Specialist
ExtraSpace Storage
03.2024 - 04.2025
Call Receiver
AAA MOUNTAIN WEST GROUP
06.2022 - 01.2024
Assistant GM/Sales
CACTUS JACKS TUCSON
03.2015 - 05.2022
BA - English
UCLA Extension
AA - English
Moorpark College
LPN -
Anderson Medical Career College