Saadiqa Muhammad
Crete,IL
Summary
Multi-talented [General Manager} with years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant General Manager of Operations
Shawn Michelle's Homemade Ice Cream
Chicago, IL
09.2022 - Current
- Developed and implemented training programs for new employees to ensure company policies and procedures were followed.
- Conducted regular performance reviews of staff members, providing coaching and feedback as needed.
- Reviewed financial documents such as invoices and budgets to ensure accuracy and adherence to budget guidelines.
- Collaborated with other departments throughout the organization on projects requiring cross-functional support.
- Identified cost savings initiatives that could be implemented across the organization's operations.
- Oversaw the development and implementation of new processes or procedures related to operations.
- Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
- Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
General Manager
Andy's Frozen Custard
Burbank, IL
09.2021 - 09.2022
- Built and maintained loyal, long-term customer relationships through effective account management.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Collaborated closely with Quality Control personnel in developing inspection procedures for incoming materials and outgoing products.
- Created SOPs and documented system, planning criteria and procedures.
Assistant General Manager
Andy's Frozen Custard
Countryside, IL
04.2020 - 09.2021
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Developed and implemented promotions and publicity programs to achieve remarkable business increase.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Assistant Manager
Portillo’s Hot Dogs LLC
Homewood, IL
04.2017 - 04.2020
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Completed inventory audits to identify losses and project demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Assisted [General Manager and Assistant General Manager ] in evaluating employee performance and cultivating improvement initiatives.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Education
High School Diploma -
Bremen High-school
Midlothian, IL05.2014
Associate of Science - Business Administration and Management
South Suburban College of Cook County
South Holland, ILSkills
- Sales monitoring
- Product and service knowledge
- Retail operations management
- Staff development
- Orientating and training
- Project management abilities
- Inventory management
- Microsoft Office expertise
- Customer rapport
- Staff training and development
- Marketing tactics
- Training and Development
- Customer relations
- Cross-functional team management
Certifications
Servsafe food and safety license
Basset T.I.P.S certified
License to Serve Liquor
Timeline
Assistant General Manager of Operations
Shawn Michelle's Homemade Ice Cream
09.2022 - Current
General Manager
Andy's Frozen Custard
09.2021 - 09.2022
Assistant General Manager
Andy's Frozen Custard
04.2020 - 09.2021
Assistant Manager
Portillo’s Hot Dogs LLC
04.2017 - 04.2020
High School Diploma -
Bremen High-school
Associate of Science - Business Administration and Management
South Suburban College of Cook County
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