Lessel Malbon Jr
Hyattsville,MD
Summary
Dependable Team member with 14 years of experience in retail environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Overview
51
51
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2023 - Current
- Collaborated with law enforcement during investigations and emergencies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored access points to ensure security of premises and personnel.
- Responded promptly to incidents, providing appropriate support and resolution.
- Monitored premises to deter theft, vandalism, and unauthorized access.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Implemented crowd control measures during events to maintain order and safety.
- Maintained detailed logs of all activities, incidents, and observations for reporting purposes.
- Conducted regular patrols to ensure safety and security of personnel and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Trained new security officers on protocols, emergency procedures, and equipment usage.
Uber Partner
Uber
10.2018 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
- Developed deep knowledge of local routes and area destinations
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread
Security Officer Curtesy Patrol
Allied Universal Security Services
08.2021 - 12.2027
- Monitored and patrolled assigned areas to ensure safety and security of personnel and property.
- Responded promptly to incidents, documenting reports for further analysis and action.
- Conducted regular inspections of premises to identify security vulnerabilities and recommend improvements.
- Assisted in training new security staff on protocols and emergency response procedures.
- Collaborated with local law enforcement during critical incidents to enhance community safety efforts.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Sales Associate
Target Stores
11.2006 - 07.2020
- Maintained organized, presentable merchandise to drive continuous sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Security Guard
Alpha Security
06.2014 - 04.2018
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored employee activities, confirming compliance with security regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Participated in staff meetings, special events and professional development activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Computer Programmer
Defense Information Systems Agency
07.1976 - 12.2011
- Debugged and modified cobol and assembly software components on IBM 360 and IBM 370 computer systems.
- Supervised team of 5 programmers on support and software development project to upgrade reporting quality management system.
- Maintained existing applications and designed and delivered new applications.
Education
Associate of Science - Computer And Information Sciences
Washington Technical Institute
Washington, DC06.1973
Bachelor of Arts - Business Administration And Management
University Of The District Of Columbia
Washington, DC08.1978
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Point of Sale Knowledge
- Exceptional Customer Service
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Security Officer Curtesy Patrol
Allied Universal Security Services
08.2021 - 12.2027
Uber Partner
Uber
10.2018 - Current
Security Guard
Alpha Security
06.2014 - 04.2018
Sales Associate
Target Stores
11.2006 - 07.2020
Computer Programmer
Defense Information Systems Agency
07.1976 - 12.2011
Associate of Science - Computer And Information Sciences
Washington Technical Institute
Bachelor of Arts - Business Administration And Management
University Of The District Of Columbia