Shameika Wills
St Louis,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Security Officer
Securitas
St. Louis, MO
11.2022 - Current
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
- Completes reports by recording observations, information, occurrences, and surveillance activities.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Customer Service Representative
Access2Care
St. Louis, MO
11.2020 - 11.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lot Patrol/Security Officer
Clayton Valet
St. Louis, MO
08.2018 - 11.2020
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Provided customer service assistance such as directions, recommendations.
Office Administration
Saint Louis Job Corps
St. Louis, MO
02.2015 - 06.2018
- Managed day-to-day office operations and provided administrative support.
- Maintained filing systems and organized documents for efficient retrieval of information.
- Performed data entry tasks including entering customer orders into the system accurately.
- Answered incoming calls in a professional manner; directed callers to appropriate personnel.
Dishwasher and Prep Cook
Boathouse
St. Louis, MO
05.2013 - 05.2015
- Cleaned and sanitized all kitchen equipment, utensils, and dishes.
- Assisted with food preparation tasks as needed.
- Removed garbage from the premises regularly.
- Transported dirty dishes from dining areas to washing stations.
Volunteer Worker
Peabody Elementary School
St. Louis, MO
08.2012 - 05.2013
- Helped assist teachers with students and in various duties within the school as needed.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Home Caregiver
Remote
St. Louis, MO
08.2011 - 08.2012
- Assisted with homework, bathing, and prepared meals.
- Provided direct care for siblings.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided entertainment and companionship through conversation, reading and board games.
Laborer/Line Assembly
Tect Manufacturing
St. Louis, MO
08.2010 - 08.2011
- Cleaned daily to ensure cleanliness and safety of warehouse.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Built and packaged products to comply with multiple work orders and deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Education
Technical Diploma - Office Administration
Saint Louis Job Corps
St Louis, MO02.2017
High School Diploma - General Studies
Fresh Start Academy
St Louis, MO05.2012
Skills
- Organizational skills
- Quality Control
- Research
- Administrative Support
- Attention to Detail
- Problem-Solving
- Outstanding Communication Skills
- Scheduling
- File Organization
- Technical Support
- Time Management
- Database Entry
- Supply Inventory
- Electronic Surveillance
- Surveillance
- Machine Operation
- Stocking and Replenishing
- Dishwasher Operation
- Health Code Compliance
- Troubleshooting Skills
- Customer Service
- Quality Assurance
- Telephone Etiquette
- Appointment Scheduling
- Data Entry
- MS Office
- Answering Phones
- Clerical Support
- Volunteer Recruitment
- Adaptability and Dependability
- Flexible Schedule
- Positive Attitude
- Team-Oriented
- Food Preparation
- Inventory Stocking
- Typing Proficiency
- 10-Key
- Call Center Operations
- Conflict Resolution
- Microsoft Office Suite
- Inbound and Outbound Calling
- Documentation
- Office Equipment Proficiency
Languages
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards , Leadership May 2012 Honor for working well in a group or being a group leader. Certifications and Licenses , Chauffeur License Class E License Assessments Work motivation — Proficient
Timeline
Security Officer
Securitas
11.2022 - Current
Customer Service Representative
Access2Care
11.2020 - 11.2022
Lot Patrol/Security Officer
Clayton Valet
08.2018 - 11.2020
Office Administration
Saint Louis Job Corps
02.2015 - 06.2018
Dishwasher and Prep Cook
Boathouse
05.2013 - 05.2015
Volunteer Worker
Peabody Elementary School
08.2012 - 05.2013
Home Caregiver
Remote
08.2011 - 08.2012
Laborer/Line Assembly
Tect Manufacturing
08.2010 - 08.2011
Technical Diploma - Office Administration
Saint Louis Job Corps
High School Diploma - General Studies
Fresh Start Academy
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