Lesslie Gutierrez
Lewisville,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Ess
Lewisville, TX
09.2024 - Current
- Provided classroom instruction following regular teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
Teacher
All For Your Cakes
Lewisville, TX
02.2021 - Current
- Assisted in the development of course curriculum and materials.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Adapted teaching styles based on individual needs of each student.
- Established a positive learning environment by creating an atmosphere conducive to creativity.
- Organized weekly classes with up to 10 students per session.
Customer Service Representative
All For Your Cakes
Lewisville, TX
08.2018 - 12.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Lewisville High school
2009
Skills
- Staff development
- Calm under pressure
- Communicates effectively
- Fluent in English and Spanish
- Delivers exceptional customer service
- Strong organizational skills
- Energetic work attitude
- Exceptional multitasker
- Reliable and punctual
- Classroom organization
- Lesson implementation
- Lesson plan implementation
- Neat, clean, and professional appearance
- Restaurant management
- Adaptive team player
- Problem solving
- Adaptable
Timeline
Substitute Teacher
Ess
09.2024 - Current
Teacher
All For Your Cakes
02.2021 - Current
Customer Service Representative
All For Your Cakes
08.2018 - 12.2022
Lewisville High school
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