Lesslie V Godina Tena
Albuquerque
Summary
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer/member experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning. Willing to take on added responsibilities to meet branch goals. Organized and dependable successful at managing multiple priorities with a positive attitude.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Assistant Branch Manager
Rio Grande Credit Union
Albuquerque, NM
08.2022 - 03.2026
- Supervised daily branch operations, ensuring compliance with credit union policies and regulations.
- Trained and mentored staff on member service best practices and product knowledge.
- Ensured the branch was secured in the mornings before opening and after closing. Followed safe procedures to ensure the safety of my staff and members.
- Completed supply and cash orders according to branch needs in order to complete members transaction.
- Assisted with training and mentorship of the branch to ensure policies and procedures were followed.
- Analyzed operational workflows to identify process improvements and increase efficiency.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cook and Cashier
McDonald's
Albuquerque, NM
07.2022 - 12.2022
- Followed designated procedures to prepare food and ensure the best quality.
- Operated kitchen equipment, ensuring safety and cleanliness standards were met consistently.
- Ensured all work areas and utensils and equipment was clean and stored away at the end of the day.
- Prepared and cooked various menu items following standard recipes and procedures.
- While cashiering, followed proper procedures to ensure accuracy and customer satisfaction.
Store Manager
Ross Dress for Less
Albuquerque, NM
11.2016 - 05.2022
- As Store manager, I oversaw management scheduling, supply orders, cash management, reviewed scheduling, training, and employee evaluations/issues.
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement.
- Resolved conflicts and dealt with customer and employee complaints/issues.
- Ensured all departments were fully staffed for work completion daily. Oversaw corporate visits ensuring issues were resolved and successes were celebrated. Ensured team worked together and store was a good place to work at.
- Led team in daily operations, ensuring efficient store performance and customer satisfaction.
Education
High School Diploma -
South Valley Academy
Albuquerque, NM05.2014
Skills
- Bilingual
- Customer service
- Time management
- Leadership
- Problem-solving skills
- Cash handling expertise
- Banking
- Team development
- Account analysis
Certification
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Rio Grande Credit Union
08.2022 - 03.2026
Cook and Cashier
McDonald's
07.2022 - 12.2022
Store Manager
Ross Dress for Less
11.2016 - 05.2022
High School Diploma -
South Valley Academy