Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angela Gaucin

Rogers,AR

Summary

Rising Assistant Manager with in-depth experience consistently welcoming opportunities for growth. Well-versed in sales, personnel management, coaching and operations management. Dedicated to complete knowledge of company products, services, and culture for optimized customer and associate experiences.

Overview

7
7
years of professional experience

Work History

Assistant Branch Manager

Arvest Bank
07.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Coached and developed branch staff by offering constructive feedback and career development training opportunities.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Conducted monthly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Wrote and administered employee performance reviews to monitor customer service and personal sales of a 7-member team.

Combat Medic (68W)

Arkansas Army National Guard
07.2018 - Current
  • Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
  • Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
  • Promoted safety awareness among fellow soldiers by conducting injury prevention briefings before field exercises or deployments.

Financial Sales Representative

Arvest Bank
06.2021 - 07.2022
  • Utilized "Relationship Builder" to improve customer satisfaction and increase repeat business through CAREplan & pre-screen calls.
  • Achieved consistent growth in sales targets by effectively promoting financial products and services.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Opened personal and business checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.

Teller

Arvest Bank
11.2020 - 06.2021
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Ladies Shoes Sales Associate

Dillard's
03.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Fresh Produce Associate

Walmart
03.2020 - 06.2020
  • Ensured accurate pricing information by routinely verifying price tags against electronic systems or printed materials.
  • Fostered a positive working environment within the fresh produce department by maintaining open lines of communication with colleagues and supervisors.
  • Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
  • Demonstrated flexibility by adapting to changing seasonal demands or store promotions, effectively managing fluctuations in workloads or responsibilities during COVID-19.

Front of House Team Member

Chick Fila A
01.2019 - 06.2019
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.

Education

Associate of Science -

NorthWest Arkansas Community College
Bentonville, AR
05.2019

Skills

  • Banking
  • Operations Management
  • Team Development
  • Sales
  • Bilingual
  • Communication
  • Relationship building
  • Loan expertise
  • Conflict Resolution
  • Decision-Making
  • Goals and performance

Accomplishments

  • Relationship Banker Model Launch
  • Robyn Breshears' Ladies Leadership Mentor Circle Mentee
  • SPR LEAD IX Class Member
  • Partners in Education Lunch Buddy Volunteer
  • ArVets Associate Impact Group Member
  • Own it Pin Recipient 3x
  • 2023 Star Performer 1st Quarter Top Branch Management
  • Arvest/KF CareFully Workstream Committee
  • Upstart Mentee
  • Experience Springdale Class Member

Languages

Spanish
Native or Bilingual

Timeline

Assistant Branch Manager

Arvest Bank
07.2022 - Current

Financial Sales Representative

Arvest Bank
06.2021 - 07.2022

Teller

Arvest Bank
11.2020 - 06.2021

Ladies Shoes Sales Associate

Dillard's
03.2020 - 11.2020

Fresh Produce Associate

Walmart
03.2020 - 06.2020

Front of House Team Member

Chick Fila A
01.2019 - 06.2019

Combat Medic (68W)

Arkansas Army National Guard
07.2018 - Current

Associate of Science -

NorthWest Arkansas Community College

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