Lessly Cisneros
TitleMax
Pasadena,TX
2
Languages
7
years of professional experience
Results-driven Store Manager experienced in enhancing store efficiency through strategic planning and effective problem-solving. Achieved sales targets while upholding high standards in store presentation and fostering a collaborative team environment. Committed to driving organizational objectives and delivering positive outcomes.
Work History
Customer Service Cashier
1 Year 4 Months- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Responsible for handling cash, processing payments, and helping customers pay their bills
Area Supervisor
1 Year 7 Months- Trained and mentored team members in customer service best practices and operational procedures.
- Monitored store compliance with safety regulations, maintaining a secure shopping environment for customers and staff.
- Collaborated with upper management to develop strategic initiatives aimed at increasing sales performance.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Store Manager
3 Years 8 Months- Led daily operations to enhance customer satisfaction and streamline store processes.
- Trained and mentored staff to improve performance and ensure compliance with company policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma
Skills
Cash handling
Dependability
Transaction management
Account management
Attention to detail
Multitasking skills
Reliability skills
Building relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
TitleMax
12.2022 - CurrentRead More
Area Supervisor
Ross Dress for Less
03.2021 - 10.2022Read More
Customer Service Cashier
Foodarama
10.2019 - 02.2021Read More
Cesar Chavez High School
High School Diploma
Read More