Lessly Gonzalez
San Antonio
Summary
Business Administration student concentrating in Management with hands‑on experience in immersive VR technology, customer service, and team leadership. Known for reliability, strong communication, and the ability to troubleshoot technical issues in fast‑paced environments. Bilingual and committed to delivering exceptional guest experiences while supporting smooth operational performance.
Overview
7
7
years of professional experience
Work History
Lead
Sandbox VR
San Antonio
03.2023 - Current
- Lead daily operations in an immersive VR environment, ensuring all systems, sensors, and equipment function properly.
- Guide guests through VR experiences while delivering high‑quality customer service.
- Troubleshot VR hardware, PCs, networking issues, and software interruptions to ensure seamless live sessions.
- Trained staff on equipment handling and safety protocols to enhance technical troubleshooting capabilities.
- Manage POS transactions, refunds, and cash handling; perform opening and closing procedures.
- Maintained professionalism and composure while resolving customer concerns and technical disruptions to ensure positive guest experiences.
Associate
Walmart
San Antonio
04.2022 - 09.2022
- Delivered excellent customer service in a fast‑paced retail environment.
- Collaborated with team members, facilitating smooth customer service and workflow.
- Assisted with inventory control, stock ordering, merchandise management, ensuring product availability.
- Maintained clean, organized, safe work areas, enhancing store operations.
- Quickly learned new tasks and adapted to changing priorities.
Lead
Urban Air Trampoline and Adventure Park
San Antonio
01.2019 - 03.2022
- Coordinated events to ensure seamless execution and high guest satisfaction.
- Led birthday party activities, prioritizing children's safety and engagement.
- Supervised employees, delivering training and performance guidance to enhance team effectiveness.
- Completed day-to-day duties accurately and efficiently.
- Maintained clean and safe work areas to support operational efficiency.
- Greeted guests professionally and upheld strong attendance and punctuality.
Education
BBA - Management
University of The Incarnate Word
San Antonio, TXSkills
- Project management
- Team leadership
- Team building
- Conflict resolution
- Event coordination
- Customer service
- Inventory Management
- Technical troubleshooting
Languages
Spanish
Native/ Bilingual
Timeline
Lead
Sandbox VR
03.2023 - Current
Associate
Walmart
04.2022 - 09.2022
Lead
Urban Air Trampoline and Adventure Park
01.2019 - 03.2022
BBA - Management
University of The Incarnate Word