Lester Gonzalez Reyes

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

• Followed detailed cleaning and maintenance schedules.
• Performed cleaning and maintenance duties as directed.
• Supervised maintenance of building and equipment.
• Performed regular inspection, cleaning, and maintenance procedures.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Used problem-solving skills to alleviate issues efficiently with minimal and no supervision.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Ensured a clean and safe building environment through regular cleaning and maintenance tasks.

• Supervision and monitoring of the vitality of the hosted services, maintaining the availability and continuity of the service, carrying out first-level corrective and preventive interventions.
• Provide technical assistance by telephone or via email to service users.
• Developed strong client relationships through consistent communication and attentive service.
• Enhanced customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Identified and implemented solutions to meet clients' specific requirements, ensuring tailored and effective service delivery.
• Mentored junior team members, promoting professional growth and development.

• Development of web applications using Django framework.
• Creation of responsive web pages using HTML, CSS3 and Javascript.
• Collaboration with the design team to integrate creative designs into projects.
• Troubleshooting and optimizing web application performance.
• Research and continuous learning of new technologies and best practices in web development.

• Developed strong client relationships through consistent communication and attentive service.
• Customer service, maintenance and technical support of lock systems, safes, telephony, television networks, etc.
• Assistance and troubleshooting for clients in connecting various devices (laptops, cell phones, tablets) to the WiFi network.
• Analysis, design and programming of the Report Control System in the IT Department of the Meliã Habana Hotel.
• Co-administration and management of the WiFi ticket management system and the WiFi network access server.
• Shared administration of administrative network servers (domain, proxy, email, databases).
• User support in the use of hotel management systems.
• Installation, configuration and maintenance of workstations (software and hardware).

• User assistance and configuration of emails, browsers and antivirus.
• Attention to users in the use of office programs and programs specific to medical activity and research.
• Installation and configuration of workstations.
• Wiring and administration of the local network (LAN).
• Domain and proxy server administration.

• Enhanced students'' computer skills by incorporating hands-on activities and real-world applications into lessons.
• Implemented teaching methods, improving overall student engagement and understanding of complex topics.
• Taught courses:

- Microcomputer operator.
- Delphi programming.
- C++ programming.
- Advanced Excel.
- Intensive Computer Security course.