Tiffany Burrell
Ft. Pierce
Summary
Achieved high levels of customer satisfaction through effective administrative support. Enhanced operational efficiency by implementing organized clerical practices. Fostered a service-oriented culture that prioritized client needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Administrative Assistant
Manpower-Maverick Boat Group
10.2025 - 03.2026
- Oversaw incoming phone call management and directed inquiries to relevant departments.
- Oversaw creation of boat vessel registration certificates to ensure adherence to maritime regulations.
- Coordinated mailing of boat vessel paperwork to local and international dealers.
- Streamlined mail distribution processes for Yamaha and Ameri-Trail to dealers post-boat sales.
- Oversaw lodging and catering arrangements for various company departments.
- Developed and executed surveys aimed at gathering insights from past and present boat owners.
- Managed coordination of meeting space setup with IT staff for dealer meetings.
- Managed customer inquiries to ensure accurate information delivery and timely issue resolution.
- Implemented and refined filing systems for sales documents to enhance information accessibility.
Section 8 Case Manager
City Of Fort Pierce Housing Authority
04.2023 - 09.2025
- Determined and documented applicant and participant eligibility and income for the Housing Choice Voucher (HCV) program, ensuring compliance with regulations.
- Managed a caseload of 260 clients, maintaining accurate case files and compliance with program rules.
- Processed new applicants and conducted recertifications, handling interim changes to participants' files and benefits efficiently.
- Accurately calculated rent subsidies and housing assistance payments, contributing to financial accuracy and program integrity.
- Established and maintained partnerships with landlords, providing information about the program and ensuring smooth operations.
- Ensured all program operations, participant files, and reporting complied with Department of Housing and Urban Development (HUD) regulations.
- Investigated potential program fraud or abuse using the Enterprise Income Verification (EIV) system and other sources, safeguarding program integrity.
- Generated various program reports for auditing and administrative purposes, supporting organizational transparency.
- Provided courteous and professional service to clients and landlords, enhancing client satisfaction and program reputation.
- Clearly explained program rules and regulations, responding to inquiries from local agencies and ensuring understanding.
- Maintained accurate and complete client files, ensuring precision in calculations and documentation.
- Managed a caseload effectively, maintaining organized files and handling high volumes of paperwork efficiently.
- Utilized agency software and systems to generate written correspondence, supporting program operations.
- Managed the HUD-VASH program, a collaboration between HUD and the VA, providing housing and support to homeless veterans and their families.
- Managed the Emergency Housing Voucher program, assisting individuals and families experiencing homelessness or fleeing domestic violence.
- Understood housing policies, HUD regulations, and relevant laws, ensuring compliance and informed decision-making.
Sr. Staff Assistant
St Lucie County Planning & Dev Services
03.2022 - 03.2023
- Prepared and reviewed internal and external correspondence, ensuring information accuracy and appropriate formatting.
- Delivered comprehensive administrative support to the Planning director, Planning Manager, and Planning Finance Manager, including scheduling appointments and meetings, drafting correspondence, and arranging travel.
- Developed agenda items in accordance with County policies and procedures, ensuring compliance and consistency.
- Published Planning Commission Board agenda and meeting minutes to County website monthly, supporting transparency and public access.
- Addressed routine inquiries and requests from County staff and external customers/agencies/vendors, providing accurate and timely information.
- Served as Planning & Commission Board Secretary, efficiently routing calls to different departments and staff.
- Executed office errands as needed, supporting office operations.
- Performed related tasks as required, contributing to team success.
- Invoiced customers, ensuring accuracy and timeliness in financial transactions.
- Utilized Sharepoint and Laserfishe
Election Services Coordinator
St. Lucie County Supervisor of Elections
05.2006 - 03.2022
- Coordinated 2006-2020 Primary and General Elections, ensuring successful electoral processes.
- Managed mailing and receiving absentee ballots, ensuring timely distribution and collection.
- Oversaw official company correspondence, maintaining professionalism and accuracy.
- Delivered efficient customer service to the public, enhancing voter experience.
- Handled telephones and maintained office filing systems, ensuring organization and accessibility.
- Assigned work to staff daily, optimizing team efficiency and productivity.
- Processed, sorted, and distributed mail, supporting communication and operations.
- Trained poll workers on election equipment, ensuring adherence to state policies.
- Utilized FVRS (Florida Voter Registration System) for voter registration, assisting the public effectively.
- Recruited and trained poll workers for early voting sites and Election Day precincts, ensuring preparedness and compliance.
- Orchestrated voter drive initiatives in the community, increasing voter engagement and registration.
- Managed petitions as Initiative Petition Coordinator, verifying and certifying petitions for electoral processes.
- Created content and monitored the company's Facebook page, enhancing public communication and engagement.
Education
High School Diploma -
Fort Pierce Westwood High School
Fort PierceAssociates of Business Administration -
Everest University
Orlando, FLSkills
- Cultivated a strong team-oriented culture to drive project success
- Ensured strict adherence to confidentiality protocols and maintained exceptional quality standards
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Led initiatives to streamline organizational processes for improved efficiency Oversaw project teams to align objectives with strategic goals Championed collaboration across departments to enhance project outcomes
- Facilitated management of organizational activities to enhance operational efficiency
- Utilized strong organizational and time management skills to prioritize tasks and meet deadlines effectively
- Executed tasks efficiently under pressure to ensure timely project completion
- Developed and implemented communication protocols to streamline information flow
- Utilized advanced technical skills to enhance project efficiency and effectiveness
- Enhanced communication abilities to effectively convey ideas and facilitate discussions among diverse groups
- Executed task prioritization strategies to adapt swiftly to changing circumstances
- Utilized critical thinking abilities to identify solutions and enhance decision-making processes
- Ensured accuracy and precision in deliverables to uphold quality standards
- Applied comprehensive knowledge of housing regulations to support legal and operational standards
Certification
- Notary Public, Fort Pierce Present
- Nan McKay Housing Choice Voucher Certificate Present
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Timeline
Sales Administrative Assistant
Manpower-Maverick Boat Group
10.2025 - 03.2026
Section 8 Case Manager
City Of Fort Pierce Housing Authority
04.2023 - 09.2025
Sr. Staff Assistant
St Lucie County Planning & Dev Services
03.2022 - 03.2023
Election Services Coordinator
St. Lucie County Supervisor of Elections
05.2006 - 03.2022
High School Diploma -
Fort Pierce Westwood High School
Associates of Business Administration -
Everest University