Lester Nunez
Davie,FL
Summary
Dynamic leader with a proven track record , adept in operations management and business development. Excelled in building high-performing teams and driving significant sales growth through strategic leadership and bilingual communication skills. Achieved consistent sales targets by implementing effective strategies, demonstrating exceptional problem resolution and team-building capabilities.
Overview
28
28
years of professional experience
Work History
General Manager
Lou Bachrodt Chevrolet Coconut Creek
Coconut Creek, FL
02.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
General Manager
Lou Bachrodt Mazda
Coconut Creek, FL
05.2016 - 05.2024
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
- Reduced operational risks while organizing data to forecast performance trends.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Sales Manager
Plantation Ford
Plantation, FL
04.2012 - 05.2016
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Developed and implemented comprehensive salesperson training program.
- Upheld company policies and implemented standards fairly.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Sales Manager / General Manager
AutoNation
Fort Lauderdale, FL
01.2007 - 04.2012
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
Sales Manager / Finance Manager
Sawgrass Ford
Sunrise, FL
01.1997 - 12.2006
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
General Managers Training - Automotive Management
Autonation GMU
Fort Lauderdale Associate Of Applied Business - Business Administration
Miami Dade College
Miami, FLGeneral Managers Executive Program - Automotive Management
NCM
Kansas City, MOSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Verbal and written communication
- P&L Management
- Process Improvements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Lou Bachrodt Chevrolet Coconut Creek
02.2021 - Current
General Manager
Lou Bachrodt Mazda
05.2016 - 05.2024
General Sales Manager
Plantation Ford
04.2012 - 05.2016
General Sales Manager / General Manager
AutoNation
01.2007 - 04.2012
Sales Manager / Finance Manager
Sawgrass Ford
01.1997 - 12.2006
General Managers Training - Automotive Management
Autonation GMU
Associate Of Applied Business - Business Administration
Miami Dade College
General Managers Executive Program - Automotive Management
NCM