Lester Williams
Winfield,MO
Summary
I’m seeking the opportunity to join your team to fulfill your mission statement and core values with excellent leadership and teamwork skills. I maintain professionalism at all times during all scenarios. My performance and behavior are conducted in a manner that will promote a positive and productive work environment for both internal and external guests.
Overview
18
18
years of professional experience
Work History
BUILDING & GROUNDS DEPARTMENT HEAD
AMERISTAR CASINO RESORT AND SPA
01.2022 - Current
- Recruitment/Hiring of all team members
- Staff management
- Performance management/development with coaching, mentoring, and training
- Developed evolving performance plans for supervisors and team leads to ensure success and growth
- Vendor relationship/management along with ordering management
- Annual employee performance evaluations, Staff scheduling/daily assignment logs
- Policy development/management
- Department budgets
- Department operations management
- Quality Improvement
- Operations planning and development
- Plan, develop, and execute employee appreciation events
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization and vendors
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
SECURITY SHIFT MANAGER
AMERISTAR CASINO RESORT AND SPA
01.2016 - 01.2022
- Recruitment/Hiring of all team members
- Investigated incidents and wrote reports.
- Performance management/development with coaching, mentoring, and training
- Annual employee performance evaluations
- Staff scheduling/daily assignment logs
- Policy development/management
- Safety and security of all team members, property and guests
- Incident command during emergency situations
- Ensure team remains compliant with Missouri gaming laws and regulations
- Conflict resolution and communication with Missouri Gaming, team members, leaders, and guests
- Customer service relations
- Established strong relationships with local law enforcement agencies for improved collaboration during emergency situations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
SECURITY SUPERVISOR
AMERISTAR CASINO RESORT AND SPA
01.2006 - 01.2016
- Staff scheduling/daily assignment logs
- Performance management/development with coaching, mentoring, and training
- Safety and security of all team members, property and guests
- Investigated incidents and wrote detailed reports
- Ensure team remains compliant with Missouri gaming laws and regulations
- Conflict resolution and communication with Missouri Gaming, team members, leaders, and guests
- Customer service relations
- Recruitment/Hiring of all team members
- Established strong relationships with local law enforcement agencies for improved collaboration during emergency situations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
SECURITY DUAL RATE SUPV.
AMERISTAR CASINO RESORT AND SPA
01.2007 - 01.2008
- Safety and security of property and guests
- Investigated security and safety hazards with active patrols of casino complex.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Conflict resolution and communication with Missouri Gaming, team members, leaders, and guests
- Customer service relations
- Prepared incident reports and reported status to direct supervisor.
- Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
SECURITY OFFICER
AMERISTAR CASINO RESORT AND SPA
01.2006 - 01.2007
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Safety and security of property and guests
- Maintained compliance with Missouri Gaming laws and regulations
- Conflict resolution and communication with Missouri Gaming, team members, leaders, and guests
- Conducted regular patrols of key areas to spot and control security concerns.
- Customer service relations
- Enforced safety rules and reported or removed saftety hazards as well as underage, intoxicated, or disruptive guests
- Conducted investigations and wrote detailed reports
Engineer-Specialist
United States Army
01.2006 - 06.2015
- Operator of heavy machinery
- Horizontal engineer
- Operator of motor transport
- Combat deployment -2014-2015
- Trained soldiers on equipment checks and performance of heavy machinery
- Trained soldiers how to operate heavy machinery and motor transport
Education
No Degree - Youth Ministry
Trinity Bible College
Ellendale, ND01.2006
High School Diploma -
Orchard Farm High School
St. Charles, MO06.2003
Skills
- Employee Hiring
- Detail Oriented
- Assisted with adhering to company budget and reduction of labor
- Annual performance evaluations
- Ability to maintain composure and professionalism in highly stressful situations
- Excellent conflict resolution and communication
- Ability to efficiently train employees to ensure success and growth
- Effective coaching and development abilities
- Worked with KRONOS timekeeping system regularly
- Employee Management
- Policy Development
- Vendor Management
- Safety and Security
Accomplishments
- Award for maintaining Core Value for Innovation-2017
- Created a new hire training packet-2007
- Completed the Control F.O.R.C.E. Instructor Course
- Award given by St. Charles City for life saving CPR given to guest on property
- Completed Management of Aggressive Behavior Public Safety Instructor Course
- Completed Defensive Tactics System Instructor Course
- CPR and First Aid Certificated (designated first responder)
- Certified for PATH handcuffing course
- Active MGC License
- Several course completions at Eastern Missouri Law Enforcement Training Academy
- United Way co-chairman campaign 2019
Timeline
BUILDING & GROUNDS DEPARTMENT HEAD
AMERISTAR CASINO RESORT AND SPA
01.2022 - Current
SECURITY SHIFT MANAGER
AMERISTAR CASINO RESORT AND SPA
01.2016 - 01.2022
SECURITY DUAL RATE SUPV.
AMERISTAR CASINO RESORT AND SPA
01.2007 - 01.2008
SECURITY SUPERVISOR
AMERISTAR CASINO RESORT AND SPA
01.2006 - 01.2016
SECURITY OFFICER
AMERISTAR CASINO RESORT AND SPA
01.2006 - 01.2007
Engineer-Specialist
United States Army
01.2006 - 06.2015
No Degree - Youth Ministry
Trinity Bible College
High School Diploma -
Orchard Farm High School