LESTER T. OWENS
Tempe,AZ
Summary
Seasoned professional with over 4 years of work experience in waste management, quality control of medical devices and customer service in the insurance industry. Strong skills in conducting inspections and producing environmental deficiency reports. Client retention, outbound/inbound calls to customers. The objective is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
SCORECARD:
4 years Quality Assurance/Inspector
2 years Customer Engagement/Service
Environmental Technician
Overview
7
7
years of professional experience
Work History
Senior Environmental Technician
KES Environmental Service
07.2022 - 04.2023
- Collected water samples from semi-processed and raw water. Assessed groundwater, soil and various other materials to determine toxicity and for proper operation and compliance with state and federal regulations.
- Implemented or recommended solutions where audits indicated insufficiencies.
- Determined chemical composition and nature of land pollutants by analyzing and collecting soil.
Quality Inspector
Dexcom
10.2019 - 12.2021
- Examine all products to ensure compliance to product blueprint drawing specifications
- Certify all products meet company standards before shipment
- Completed diagnostics for equipment prior to sale, troubleshooting and reporting issues.
- Tested medical device products and maintained detailed records in software system.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Presented clear, organized data in graphs, charts, tables and written reports.
Customer Care Representative - Seasonal
Americare Insurance Management
08.2017 - 10.2019
- Responsible for identifying, developing, and maintaining relationships with key community organizations for lead generation
- Worked directly with operations team to review sales marketing plan
- Provide outbound retention calls to members, and customer support for members for client resolution
- Outbound calls to community-based organizations to schedule events
- Maintained compliance with quality requirements and Center for Medicare/Medicaid Service.
Independent Contractor
Lyft, InstaCart, Uber
08.2017 - 10.2019
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Pharmacy Technician
Walgreens
Chandler, AZ
07.2023 - Current
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Organizational Management
Arizona State University
2014
Associates of Arts - General Studies
Bellevue College
2012
Skills
- Microsoft Office
- Salesforce
- Roll-Off Truck
- Safety Policies
- Hazardous Waste Management
- SAP Implementation Management
Accomplishments
- Magnetic Particle Testing, Liquid Penetrant Testing, Radiography Testing
Timeline
Pharmacy Technician
Walgreens
07.2023 - Current
Senior Environmental Technician
KES Environmental Service
07.2022 - 04.2023
Quality Inspector
Dexcom
10.2019 - 12.2021
Customer Care Representative - Seasonal
Americare Insurance Management
08.2017 - 10.2019
Independent Contractor
Lyft, InstaCart, Uber
08.2017 - 10.2019
Bachelor of Science - Organizational Management
Arizona State University
Associates of Arts - General Studies
Bellevue College
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