Leta Epley
Marshall
Summary
Knowledgeable Miscellaneous Technical with strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments.
Overview
33
33
years of professional experience
Work History
Greeter-Cashier
Walmart
2024.05 - 2024.12
- Greeted customers warmly, creating welcoming environment at store entrance.
- Assisted customers with inquiries, providing product information and direction to departments.
- Monitored entry and exit points, ensuring compliance with safety protocols and store policies.
- Supported team in maintaining clean and organized front area, enhancing customer experience.
- Assisted customers with product inquiries and provided exceptional service.
Facilities Coordinator -
SPRING MANOR
2015.03 - 2019.07
- Coordinated facility maintenance schedules, ensuring timely completion of repairs and upkeep.
- Managed vendor relationships to optimize service delivery and cost efficiency.
- Implemented safety protocols, promoting compliance with health and safety regulations.
- Conducted regular inspections to identify facility issues and recommend corrective actions.
- Developed training materials for staff on facility operations and emergency procedures.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Conducted regular facility inspections to identify repair needs or improvements.
- Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Assisted with meetings and conference room reservations.
- Developed and maintained comprehensive facility management database, improving record-keeping accuracy.
- Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
- Coordinated emergency response drills, enhancing preparedness for potential incidents.
- Prepared reports and schedules with accuracy.
- Held classes to teach staff facility procedures.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Direct Care Worker
Spring Manor - Five Acres Group Homes
1992.01 - 2015.09
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized care plans to address specific needs and improve overall well-being.
- Monitored and documented behavioral changes, ensuring timely adjustments to care strategies.
- Trained new staff on best practices in direct care, fostering a supportive team environment.
- Collaborated with healthcare professionals to coordinate comprehensive support for residents' health needs.
- Advocated for resident rights and preferences, ensuring their voices were heard in care decisions.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
Professional Development Manager
Spring Manor
2012.09 - 2015.03
- Developed and implemented professional development programs to enhance staff skills and performance for disability residents.
- Conducted needs assessments to identify training gaps and improve residents competencies.
- Collaborated with leadership to align training initiatives with organizational goals and strategies.
- Facilitated workshops and seminars to promote continuous learning among employees.
- Evaluated training effectiveness, utilizing feedback to refine program content and delivery methods.
- Developed customized learning paths tailored to individual team members'' specific needs, maximizing their potential for success in their roles.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
No Degree - Business 19 Credits
DeVry University
Kansas City, MOAssociate of Arts - Business
Lexington Junior College
Lexington, Mo1997-05
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
Timeline
Greeter-Cashier
Walmart
2024.05 - 2024.12
Facilities Coordinator -
SPRING MANOR
2015.03 - 2019.07
Professional Development Manager
Spring Manor
2012.09 - 2015.03
Direct Care Worker
Spring Manor - Five Acres Group Homes
1992.01 - 2015.09
No Degree - Business 19 Credits
DeVry University
Associate of Arts - Business
Lexington Junior College