Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leta Halverson

Spokane Valley,WA

Summary

Dynamic professional with extensive experience in customer service, excelling in high-pressure environments. Proven multitasker with strong time management and effective communication skills, ensuring guest satisfaction and team collaboration. Recognized for maintaining a welcoming atmosphere and resolving guest complaints with tact, contributing to a positive experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress and Grill Op

Waffle House
11.2021 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Security and Bar-Back

Sammy’s Genleman’s Club
06.2020 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Head Hostess

Giovanni’s One89
04.2016 - 10.2019
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.

Education

Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL
05.2019

Skills

  • Cash register operation
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communication
  • Multitasking

Certification

Mixology certification, Adobe certification, and Blood Borne Pathogens certification.

Timeline

Waitress and Grill Op

Waffle House
11.2021 - 10.2022

Security and Bar-Back

Sammy’s Genleman’s Club
06.2020 - 02.2021

Head Hostess

Giovanni’s One89
04.2016 - 10.2019

Diploma -

Fort Walton Beach High School

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Leta Halverson