Letecia Gomez
Goodyear,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Western Wealth Communities
11.2023 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Collected rent and tracked resident payments and information in computer system.
- Kept meticulous records of correspondence between management and tenants.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Cleaning Technician
Merry Maids
08.2023 - 11.2023
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Delivered quality customer service to address urgent needs and cleaning requests.
Document Analyst
Rocket Mortgage
10.2020 - 03.2023
- Imported electronic documents into document management system and updated document and record master database.
- Streamlined document management processes for increased efficiency and reduced turnaround times.
- Demonstrated strong attention to detail while reviewing complex documents, ensuring that all information was accurate.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Trained new employees on proper documentation techniques and processes, fostering a culture of excellence within the organization.
Student Loan Originator
Discover Financial
05.2020 - 09.2020
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Provided exceptional customer service throughout the entire loan process, resulting in repeat business and positive client reviews.
- Maintained up-to-date knowledge of lending regulations, ensuring compliance in all transactions.
- Submitted loan applications to underwriter for verification and recommendations.
Account Manager
Discover Financial
02.2020 - 05.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Processed balance transfers as well as payments
Floor Associate
TJX Companies
09.2018 - 02.2020
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
Education
High School Diploma -
Trivium Preparatory Academy
Goodyear05.2019
Skills
- Telephone and email etiquette
- Application processing
- Data accuracy
- Document Scanning
- Client Relations
- Document analysis
- Customer service expertise
- Leasing and sales
- Product Knowledge
- Complaint resolution
- Relationship Management
Timeline
Leasing Professional
Western Wealth Communities
11.2023 - Current
Cleaning Technician
Merry Maids
08.2023 - 11.2023
Document Analyst
Rocket Mortgage
10.2020 - 03.2023
Student Loan Originator
Discover Financial
05.2020 - 09.2020
Account Manager
Discover Financial
02.2020 - 05.2020
Floor Associate
TJX Companies
09.2018 - 02.2020
High School Diploma -
Trivium Preparatory Academy
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